Implementation Team Lead

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Personio's intelligent HR platform helps small and medium‑sized organizations unlock the power of people by making complicated, time‑consuming tasks simple and efficient. Our team of 1,500 Personios builds user‑friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

This role requires 3 days a week in the office and is based in Munich or Dublin. As an Implementation Team Lead you shape how customers experience our product from day one. You lead by example, coach your team to excel, and ensure every customer in Northern Europe activates Personio smoothly and on time.

• Own a portfolio of customer implementation projects, ensuring timely go‑live and activation.
• Oversee and support the books of business managed by each Implementation Specialist, ensuring consistent standards and outcomes across the team.
• Maintain a clear overview of project statuses, risks, and success metrics for both personal and team portfolios.
• Set clear, measurable expectations for each team member, ensuring alignment with team and company KPIs.
• Conduct regular 1:1 check‑ins and use data dashboards to monitor performance and drive timely interventions.
• Address underperformance through coaching, feedback and formal improvement plans when needed.
• Ensure optimal billable utilisation rates, manage project hours and drive profitability through risk mitigation.
• Achieve high levels of customer satisfaction throughout the implementation process.
• Coach team members on project management best practices and customer engagement.
• Build a culture of accountability, high performance, and continuous improvement.
• Own value‑add initiatives that build the future of the Personio Professional Services team after core responsibilities are met.

• Languages:
  
  English (mandatory), one other language a plus (Dutch, French, German).
• 8+ years customer‑facing SaaS, B2B experience as a consultant, CSM, implementation lead; 2+ years people management.
• Experience owning a portfolio of customer projects with timely delivery and optimal resource allocation.
• Customer‑centric mindset balanced with efficiency.
• Coaching and feedback skills to develop others and foster a growth mindset.
• Relentless focus on targets and continuous improvement.
• Strategic thinking and capability gap planning.
• Excellent communication and simplification of complex topics.
• Resilience and adaptability in ambiguity and change.

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values‑driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

At Personio, we value in‑person collaboration while also offering flexibility. This role is office‑based, with 3 days a week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations.

• Competitive rewards package, including salary, benefits and pre‑IPO equity.
• 28 days of paid vacation, plus an additional day after 2 and 4 years.
• 1 fully paid Impact Day.
• Generous family leave, child support, mental‑health support and sabbatical opportunities.
• Regular meals, cultural initiatives, and events like local Summer Sessions and year‑end celebrations; healthy snacks, drinks and weekly catered lunch.

• Seniority level:
  Mid‑Senior
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Software Development
• Locations:
  Munich, Bavaria, Germany

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