Senior Service Manager - Cloud Adoption Demand & FinOps; m​/f​/d - Inklusiver

Stellenbezeichnung: Senior Service Manager - Cloud Adoption Demand & FinOps (m/f/d) - Inklusiver Job
Successful candidates must be prepared to relocate to the specified job location in the job posting and will be employed directly under the hiring entity's contractual terms.

This role will be part of the Infrastructure Operations Tower for Group Technology (IT 1.8), which is responsible for delivering stable, cost-effective operational services for IT infrastructure and in-scope applications, including onsite IT and provider management. The Tower focuses on continuous optimisation, standardisation, and automation to enhance service delivery and operational efficiency.

Munich Re is a global market leader in re-insurance, global specialty insurance and digital solutions. New technologies are disrupting the insurance value chain. Our innovative minds in IT spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists and by leveraging data and insights to support innovation and client service.

We are therefore making targeted IT investments and helping our insurance clients and partners to tackle problems in the modern digital world with innovative and forward-looking solutions.

As the Cloud Fin Ops Senior Service Manager within our Cloud Center of Excellence, you will be responsible for the end-to-end cloud financial management services supporting AWS and Azure environments globally. You will manage service delivery and ensure alignment of cloud financial governance with business needs, driving collaboration across Leadership, Product Teams, Finance/Controlling, Engineering and Procurement. You will collaborate with global cloud teams, business units and controlling/ finance to foster a culture of cloud financial accountability and transparency.

Your role will oversee Fin Ops tooling and you will integrate Cloud specific requirements into existing workflows and processes to maximize cloud cost efficiency at scale.

Your Job

• Lead and manage the Cloud Fin Ops service delivery function, ensuring high-quality, timely and effective financial management of cloud resources across global teams.
• Serve as the primary liaison between cloud infrastructure teams, business stakeholders and controlling to ensure cloud spend aligns with organizational goals.
• Oversee cloud cost reporting, forecasting and budgeting processes, delivering meaningful insights and recommendations to senior leadership and business units.
• Collaborate with procurement and vendor management to optimize cloud contracts, pricing and consumption models.
• Monitor overall commitments, expenditures and credits, proactively identifying and reporting potential risks in a timely manner.
• Implement and evolve cost allocation, chargeback and showback models that promote ownership and accountability for cloud spend.
• Support onboarding (new entities), cloud adoption, enablement and communication initiatives to embed Fin Ops principles and best practices throughout the organization.
• Drive continuous improvement of Fin Ops processes by leveraging the Fin Ops tool "Cloudability" and native cloud cost management tools.
• Manage risk related to cloud spend and compliance, advising on governance policies and frameworks within the Fin Ops domain.
• Represent the Fin Ops function in cross-functional cloud governance councils and strategic planning forums.
• Manage and monitor operational key metrics (SLAs, KPI trends) and identification of adjustments from a customer respectively user perspective.
• Provide thought leadership to enable process improvement.

Your Profile

• University degree in IT or business information management or equivalent qualification.
• 5+ of experience of delivering results in a fast paced, global and regulated business environment with regards to IT infrastructure.
• You also bring in 3+ years of experience managing external service providers.
• Proven experience in managing cloud financial operations or Fin Ops services in a global enterprise environment.
• Extensive experience in managing cross-functional teams and collaborating in a matrix organization.
• Strong analytical, communication and presentation…