EMEA Sr Director Solution Consulting, CoE Risk & Security

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As the EMEA Senior Director Solution Consulting, CoE Leader for Risk & Security, you will be responsible for driving excellence, innovation, and consistency across our Specialist Solution Consulting community in EMEA for Risk and Security Solutions.

Key focus areas will include driving the Risk & Security workflow growth strategy, expanding solution consulting capabilities across e.g. Integrated Risk Management (IRM), Governance Risk & Compliance (GRC), Security Operations (Sec Ops), Vulnerability Response, Business Continuity Management (BCM), Vendor Risk Management (VRM), Operational Resilience and AI Control Tower, while shaping cross‑functional ecosystem activities to build pipeline, secure tech wins and capture market opportunities.

You’ll act as a catalyst for best practices, knowledge sharing, technical innovation, and capability uplift, helping our solution consulting and pre‑sales teams deliver differentiated value to customers navigating complex security, risk, and regulatory landscapes at every stage of the sales cycle. You will leverage your deep technical expertise in platform and technologies to articulate and demonstrate the unique value of Service Now’s solutions, engaging with customers at both strategic and technical levels.

• Serve as the central point of contact for SC enablement, innovation, and strategic initiatives across EMEA for Risk & Security solutions
• Foster a thriving community of Specialist SCs by curating and sharing best practices, tools, methodologies, and assets across IRM/GRC, Sec Ops, BCM, VRM, and emerging solutions
• Lead strategic positioning of Service Now’s AI Control Tower capabilities, demonstrating how organizations can govern, manage, secure, and realize value from enterprise‑wide AI initiatives
• Drive thought leadership around Operational Resilience frameworks, connecting risk mitigation, crisis management, business continuity, and disaster recovery workflows
• Champion expertise in European regulatory compliance, including NIS2, DORA, GDPR, CER, EU AI Act, and emerging cybersecurity directives, positioning Service Now as the platform for regulatory alignment
• Identify capability gaps across regions and work with Major Area leaders to support upskilling and enablement programs focused on security and risk domains
• Drive consistency and quality in technical storytelling, demos, deep‑dive technical value articulation, and competitive positioning for Risk & Security solutions ensuring the ability to address complex technical requirements and scenarios
• Lead or coordinate CoE initiatives including demo strategy, industry‑specific use cases (financial services, healthcare, critical infrastructure), tech wins, and specialist onboarding
• Collaborate cross‑functionally with Sales, Marketing, Product, and Enablement teams to align go‑to‑market efforts for Risk & Security portfolio expansion
• Act as a thought leader and champion for emerging technologies in cybersecurity, AI governance, threat intelligence, and zero‑trust architectures
• Develop compelling narratives around how Service Now unifies cyber and risk operations on a single AI platform, streamlining threat response and boosting organizational resilience
• Measure and report on the effectiveness of pre‑sales practices and assets across the Risk & Security community
• Represent EMEA pre‑sales in global CoE forums and contribute to shaping global standards for Risk & Security solution consulting

• 10+ years’ experience in solution consulting and GTM strategy with deep focus on cybersecurity, risk…