Customer Service - Export - Manager

The role involves managing daily ocean export shipments from booking to invoicing. Key responsibilities include providing expert advice on logistics processes, booking cargo space with carriers, coordinating cargo pickups, and processing export declarations. The individual will track shipments, send regular status reports to clients, and ensure smooth communication with internal and external partners. Additional tasks include data entry, supporting the General Manager with office duties, and ensuring adherence to standard operating procedures.

Key Responsibilities:

Handle daily ocean export shipments from booking to invoicing.
Advise clients on logistics, documentation, and shipping processes.
Book and confirm cargo space with carriers.
Arrange cargo pickup and process export declarations.
Notify agents, shippers, and consignees of shipment details.
Track shipments and send status updates to clients.
Input data and maintain shipment logs.
Ensure smooth communication with all stakeholders.
Support the General Manager with office duties.
Monitor shipments until delivery.