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Job Description & How to Apply Below
Krispy Kreme is looking for a high-impact Zonal Head – West to lead operations, regional performance, and strategic expansion across Mumbai, Pune, and Gujarat.
This is a leadership role responsible for driving operational excellence across stores while identifying and enabling the right growth opportunities in the region.
Key Responsibilities
Regional Operations Leadership
Lead end-to-end operations across the West region, ensuring strong execution of brand and operational standards.
Drive store performance, operational discipline, and customer experience excellence across all locations.
Monitor and improve key metrics including sales growth, store productivity, cost control, and profitability.
Ensure strong compliance with SOPs, food safety standards, and operational processes.
Business Performance & Regional Growth
Own the overall business performance of the West zone including revenue growth and operational efficiency.
Identify market opportunities and high-potential locations to support regional growth plans.
Collaborate with leadership teams to support strategic expansion initiatives in the region.
Store Expansion Enablement
Work closely with real estate, developers, and mall partners to enable successful store expansion.
Provide strong operational inputs during site selection, store setup, and new store launches.
Ensure seamless operational readiness for new store openings across the region.
Stakeholder & Market Management
Maintain strong relationships with landlords, mall management teams, and developers in key markets.
Work cross-functionally with HR, marketing, supply chain, and finance teams to drive regional success.
Candidate Profile
Experience
10–15 years of experience in QSR, café chains, or retail food operations.
Proven track record in driving store performance and operational scale in high-growth environments.
Strong familiarity with West India markets – Mumbai, Pune, Gujarat.
Understanding of retail real estate ecosystem, mall developers, and high-street opportunities in the region.
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