Team Lead, Management

Key Responsibilities
Handle and manage a team of Sales executives.
Drive performance on key KPIs:
Quality, Productivity.
Control attrition through engagement and timely interventions.
Monitor and manage shrinkage (attendance, adherence, leaves).
Provide real-time support, coaching, and call monitoring.
Handle customer and process escalations effectively.
Ensure strict adherence to SOPs, client guidelines, and company policies.
Prepare and share daily/weekly performance reports.
Coordinate with Quality, Training, and Operations teams.

Note:

- Real estate experience preferred

Skills Required
Strong team handling and leadership skills.
Good understanding of BPO metrics (Attrition, Shrinkage).
Excellent communication and problem-solving skills.
Ability to work in a fast-paced night shift environment.

Qualification & Experience
Graduate in any discipline.
1–3 years of experience as a Team Leader in BPO.
Prior experience handling international clients preferred.

APPLY NOW:
manasi.vi

HR MANASI