Marsh COO

To deliver superior service to our clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds sustainable and repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data, tools, business processes and operational standards to execute service delivery.

Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company (e.g., legislation impacting service delivery models, regulations impacting business operations and QA standards).

Job Summary :
Partner with and support India CEO and Executive team as an advisor to all matters related to operations and technology
Enable an execute business strategy, by driving a best-in-class Operations & Technology organization, enabling the delivery of products and services to external clients.
Build a long-term operating vision for operations and technology, including the development and management of targeted centers of excellence for operational effectiveness and IT.
Embed robust and compliance operations, underpinned by client-centricity and metrics culture.
Execute Global, Regional and Local Transformation and Change initiatives – e.g., Operational Excellence, Technology, Data, and Digital.
Align with Regional COO to ensure best practice sharing across People, Processes and Technology.
Drive strong and transparent Stakeholder engagement to ensure business value through various O&T initiatives.
Embed robust management routines, including regular reporting to Country and Regional Leadership.
Embed a Continuous Improvement culture to ensure Processes, and Technology (Core and Digital) work in tandem up with evolving market / client / business needs.
Monitor and assess industry, competitor, macro-economic and regulatory trends to ensure operational capabilities optimally position the business to compete and respond to change. Leverage a wide external network to stay current in the industry and anticipate and respond to changing market needs
Manage the Operational organization, of 500+ colleagues.

Responsibilities :
Operational Support, Execution, & Strategic Initiative Delivery
Create a client-centric environment focused on operational excellence and accountability by developing and driving forward the strategic and operational agenda, aligned to the portfolio requirements of the business.
Develop and implement Operations-related initiatives to increase client delivery capabilities and maximize performance, revenue, profit and market share, and deliver products and services to the external clients.
Design and implement capability models to provide optimal operations within core brokerage – distribution, placement, and post-placement – and portfolio businesses as well as related functions and client segments
Establish and monitor operating level expectations through established service levels agreements (SLA’s) – service, cost, quality and other key performance indicators – and communicate to key stakeholders and report results
Ensure successful strategic initiative delivery – including operational excellence and transformation – and full value capture to deliver expected efficiencies.

Operational Planning
Leverage proven operational design principals to define the operations and technology strategy, optimize location footprint, and manage annual budget to support strategic intent and financial goals of the business.
Develop and maintain business relationship to ensure full and consistent alignment with divisional, enterprise and strategy and standards
Identify opportunities to increase efficiency and improve quality, quantify impact, prioritize initiatives, and develop execution plans
Proactively monitor and assess industry, competitor, macro-economic, and regulatory trends to ensure operational capabilities optimally position the Firm to compete and respond to change

Information…