Director - Academic Services; University of Illinois Tech

Position: Director - Academic Services (University of Illinois Tech )
Director/Head – Academic Services – University of Illinois Tech, (Vikhroli, Mumbai)

Location:

Vikhroli, Mumbai, India
Department:
Academic Services
Reporting to:
Chief Operating Officer – India Campus

Employment Type:

Full-time

Key Responsibilities
Shape the overall learning journey and ensure a seamless, inclusive, high-quality academic experience for students and faculty.
Build, lead, and develop a high-performing Academic Services team that delivers consistent, professional support.
Ensure academic programmes are planned and delivered in alignment with University strategy and regulatory/accreditation requirements.
Foster a culture of continuous improvement, ensuring processes and services evolve to meet user needs.
Academic Administration
Oversee student registration, records, examinations, certification, and graduation.
Ensure the integrity, confidentiality, and accuracy of academic records and institutional data.
Oversee assessment, progression, and the conferment of awards.
Governance, Policy & Compliance
Serve as Secretary to statutory academic bodies, ensuring appropriate governance procedures.
Develop, implement, and review academic regulations and policies consistent with national requirements and University of Illinois Tech (UK) standards.
Ensure compliance with UGC, AICTE, NAAC, Government of India, data-protection regulations, and other relevant authorities.
Maintain academic policies and risk registers; support internal/external audits and inspections.
Coordinate with the University of Illinois Tech (UK) on reporting, audits, regulatory alignment, and quality assurance.
Quality Assurance & Standards
Lead institutional academic quality assurance and effectiveness initiatives.
Safeguard academic standards and support curriculum development, programme approval, monitoring, and external examiner management.
Student Conduct & Regulation
Oversee student conduct, academic integrity, fitness-to-practise, and academic appeals, ensuring fair and transparent processes.
Monitor student compliance with academic requirements and address non-compliance.
Digital & Operational Management
Lead implementation and optimisation of academic systems and digital services to enable efficient, user-focused operations.
Manage academic timetabling, classroom utilisation, and workload distribution.
Use institutional data and feedback to drive evidence-based improvements.
Stakeholder & Community Engagement
Collaborate with academic leadership and operations to maintain coherence in planning, delivery, and improvement.
Serve as the main academic contact for parents/guardians on sensitive queries, ensuring professionalism and confidentiality.
Build internal and external networks to remain informed of sector developments and institutional opportunities.
Strategic Leadership & Representation
Provide strategic leadership across academic service functions in India and maintain effective partnership with the University of Illinois Tech (UK).
Support strategic planning, programme development, and representation before accreditation/regulatory bodies.
Participate in or chair University committees and working groups as needed.

Required Skills
Entrepreneurial Agility:
Ability to build and scale new initiatives, fostering innovation and institutional growth.
Strategic Thinking:
Ability to design and implement long‑term strategies aligned with University goals.
Leadership & Team Management:
Proven ability to lead, develop, and motivate diverse teams.
Stakeholder

Collaboration:

Ability to work effectively with faculty, staff, and external partners.
Regulatory & Compliance Expertise:
Knowledge of accreditation, quality assurance, and statutory requirements.
Data‑Driven Decision‑Making:
Strong analytical skills in using data to improve performance.
Communication & Presentation:
Excellent written and verbal communication; confident in public forums.
Technology Proficiency:
Ability to adopt and optimize systems such as CRM, LMS, and academic management platforms.
Problem Solving:
Strong critical thinking skills to address complex challenges.
Student‑Centric Approach:
Commitment to delivering excellent student experience.
Planning & Organising:
Ability to manage processes,…