Job Description & How to Apply Below
The Vice President – Banking Operations & Financial Inclusion will be responsible for providing strategic leadership and operational oversight for large-scale banking, financial inclusion, and doorstep banking (DSB) initiatives across multiple geographies. The role demands strong expertise in operations management, CRM, compliance, stakeholder management, and team leadership, with a proven track record of delivering high-impact projects in collaboration with Public Sector Banks, RRBs, and regulatory bodies.
Key Responsibilities
Strategic Leadership & Governance
- Define and execute the overall strategy for Financial Inclusion, DSB, and allied banking projects aligned with organizational growth objectives.
- Provide leadership oversight across multi-state operations, ensuring scalability, efficiency, and regulatory compliance.
- Drive governance frameworks, SOPs, and performance metrics across projects.
Operations & Program Management
- Oversee end-to-end execution of Financial Inclusion (FI), DSB, PMJDY, E-KYC, PM SVANidhi, SSS, and other government/bank-led initiatives.
- Ensure delivery of services within defined SLAs, TATs, and quality benchmarks.
- Monitor CSP/BC network performance including transaction volumes, GTV, account activations, and service adoption.
Team Leadership & Capability Building
- Lead large cross-functional teams including regional managers, project heads, operations, audit, and field teams.
- Drive leadership development, training frameworks, and succession planning.
- Establish a high-performance culture focused on accountability, customer experience, and results.
Banking Partnerships & Stakeholder Management
- Act as the senior escalation and relationship owner for Public Sector Banks, RRBs, alliance partners, and government stakeholders.
- Strengthen strategic partnerships to expand business opportunities and ensure long-term engagement.
- Represent the organization in bank reviews, audits, and governance meetings.
Business Development & Growth
- Identify and onboard new banking partnerships, franchises, and projects across geographies.
- Support proposal development, RFP responses, and commercial negotiations.
- Drive revenue growth through expansion of FI, DSB, and digital banking services.
Customer Experience
- Champion customer-centric strategies to enhance satisfaction, retention, and service quality.
- Oversee grievance redressal frameworks and ensure timely resolution of escalations.
Compliance, Risk & Audit Oversight
- Ensure adherence to RBI guidelines, bank policies, internal controls, and audit requirements.
- Oversee internal and external audits, risk assessments, and corrective action plans.
- Proactively identify operational and compliance risks and drive mitigation strategies.
MIS, Analytics & Reporting
- Review executive dashboards, MIS, and performance reports for leadership and board-level reviews.
- Utilize data-driven insights to guide strategic decisions and operational improvements.
Key Skills & Competencies
- Strategic & Operational Leadership
- Banking Operations & Financial Inclusion Expertise
- Stakeholder & Client Liaison
- Large Team & Multi-State Operations Management
- Compliance, Risk & Audit Governance
- Strong communication, negotiation & presentation skills
Educational Qualification
- Graduation in any discipline
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×