Job Description & How to Apply Below
Thane (Site-based | Reporting to Thane Site Office)
Experience:
5+ years
Industry: High-Rise Residential Real Estate
Role Overview
We are hiring Facility Managers / Senior Facility Managers to manage day-to-day operations, infrastructure management, and customer care for high-rise residential properties. The role requires strong technical knowledge of building systems, hands-on site experience, and the ability to manage residents, vendors, and on-site teams efficiently.
Key Responsibilities
Property Operations & Infrastructure Management
- Oversee daily operations of high-rise residential buildings, including MEP systems, lifts, fire safety systems, electrical, plumbing, DG sets, STP/WTP, and civil works
- Plan and execute preventive and breakdown maintenance schedules
- Conduct regular site inspections to ensure operational efficiency and safety standards
Vendor & Manpower Management
- Manage and monitor facility service providers (security, housekeeping, MEP, landscaping, pest control, AMCs)
- Ensure adherence to SLAs, contracts, and service quality benchmarks
- Supervise on-site facility teams and ensure adequate manpower deployment
Resident Interaction & Customer Care
- Act as the primary point of contact for residents and society representatives
- Address customer complaints, service requests, and escalations in a timely manner
- Ensure high standards of customer service and resident satisfaction
Compliance, Safety & Statutory Coordination
- Ensure compliance with fire safety norms, statutory regulations, and local authority requirements
- Coordinate audits, inspections, and safety drills
- Maintain records for licenses, approvals, AMCs, warranties, and compliance documentation
Financial, ERP & MIS Management
- Track operating expenses, utilities, and vendor payments
- Maintain accurate MIS reports and service trackers
- Work on ERP systems for work orders, vendor management, and reporting
- (Experience on SAP is an added advantage; exposure to any ERP is mandatory)
Transition & Asset Handover Support
- Support transition from project completion to occupied operations
- Coordinate snag closures, common area readiness, and resident handovers
- Work closely with the project, CRM, and sales teams during possession phases
Requirements
- Diploma or BE (Engineering) – candidates from MSBTE or recognised institutions only
- 5+ years of experience in facility management for high-rise residential real estate
- Strong technical understanding of infrastructure management and building systems
- Experience in customer care and resident-facing roles
- Must be site-based and report to the Thane site offices
- Stable employment history preferred
- Hindi and Marathi are mandatory
- English is an added advantage
- Strong technical knowledge is more critical than language proficiency
Preferred Experience
- Large residential townships or premium high-rise projects
- Developer-side or asset-owner facility management
- ERP-driven facility operations
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