Investor Relations Manager

Why Opus

At Opus, integrity isn't just a principle. It's how we do business. As an independently owned company operating in seven countries, we've built our success by staying true to our values: questioning everything, embracing change, building not buying, winning together, and doing the right thing. Our employees see the difference - we're a certified Great Place to Work® in Canada, the USA, Ireland, and the Philippines.

If you share our beliefs and want to be part of a team that values innovation, accountability, and doing the job right, we'd love to connect.

This Opportunity

We are seeking a dynamic and experienced  Investor Relations Manager  to lead a global service team within our hedge fund administration business. The successful candidate will oversee a team of 15 professionals, ensuring the consistent delivery of high-quality service to our hedge fund clients and their investors. This role requires a strong focus on operational excellence, performance measurement, risk mitigation, and the integration of advanced technologies to drive service
innovation.

Key Responsibilities:

Lead and develop a team of 15 investor relations professionals servicing clients across multiple jurisdictions and time zones, including:
Overseeing individual and collective workloads, queues and productivity metrics and adjusting as needed to meet deadlines
Conducting daily and weekly check-ins and providing balanced feedback in monthly appraisals
Developing talent within the team through coaching, mentoring, and performance management
Hiring talent and ensuring thorough onboarding and training plans are in place
Drive excellence in investor servicing, ensuring SLA adherence, high-quality deliverables, and timely resolution of client and investor inquiries.
Use performance data and KPIs to monitor service levels, identify trends, and implement improvements.
Partner with internal teams (Fund Accounting, Compliance, Technology, Implementation) to ensure seamless client experiences.
Champion the adoption of innovative technologies to enhance operational efficiency, reduce risk, and improve the scalability of the IR function.
Implement and maintain effective risk controls and ensure compliance with global regulatory requirements.
Support strategic initiatives and onboarding of new clients, ensuring readiness and alignment of investor operations.
Prepare a weekly report to identify the team's successes, challenges, and risks.

Requirements

6+ years of experience in investor relations or client services within financial services, with progressively increasing responsibility, ideally in hedge fund administration.
Proven leadership and people management skills, with experience managing medium-sized teams (10+ people), ideally globally dispersed.
Strong client relationship and stakeholder management skills.
Solid understanding of alternative investment structures, investor servicing operations, and regulatory requirements (e.g., AML/KYC, FATCA, CRS).
Data-driven mindset with the ability to track metrics, interpret results, write reports, and take actionable steps.
Experience in leveraging technology to improve processes (e.g., workflow tools, CRM platforms, robotic automation) is an asset.
Excellent communication, analytical, and organizational skills.