Technical Account Manager - Infrastructure Security

Technical Account Manager (Infrastructure Security) - Adaptive Automation Technologies Inc.

Location :
Mumbai (Onsite) | Reports to Founder & CEO
Industry :
Cybersecurity SaaS

Why this role
This is not a traditional customer success role.
You’ll be the technical face of Adaptive post-sale — working directly with Dev Ops, Security, and Engineering teams to deploy, operationalize, and scale our product inside some of India’s fastest-growing companies.

You will directly influence expansion, retention, and long-term customer success.
If you enjoy being hands-on with infrastructure and solving real security problems, this role puts you at the center of it.

Adaptive is a venture-backed cybersecurity startup backed by leading global investors and seeing strong customer traction. We work with companies including Lenskart, CoinDCX, Policy Bazaar, M2P Fin Tech, Slice, and more.

What you’ll do
Own the post-sales technical relationship for enterprise customers
Lead onboarding and deployments across cloud, databases, VMs, and Kubernetes
Work hands-on with Dev Ops and SRE teams in production environments
Troubleshoot issues across IAM, networking, secrets, and access workflows
Drive adoption and measurable security and compliance outcomes
Run technical reviews with engineering and security stakeholders
Spot expansion opportunities and partner with the AE on commercial motions
Act as the voice of the customer to Product and Engineering

Who you are
5–10 years in a technical, customer-facing role (TAM, Solutions Engineer, Dev Ops, Security Engineering, or similar)
Strong hands-on Dev Ops background
Comfortable with: AWS / Azure / GCP, Kubernetes, Databases like Postgres, MySQL, MongoDB
Strong understanding of infrastructure security
Able to debug real production issues
Clear communicator with high ownership and comfort in fast-moving environments