System Engineer

Role Overview :
The  Level 1 Dynatrace System Engineer  will focus on configuration, tuning, and administration of Dynatrace Managed for enterprise-scale applications. You will ensure the observability landscape is accurate, optimized, and actionable, manag e One Agents, Active Gates, dashboards, and integrations

Locations :
Mumbai - Onsite
Hyderabad - Onsite

Key Responsibilities:

Dynatrace Managed Administration and configuration
Configure and maintain dashboards, tagging, synthetic monitors, and business transactions
Define, tune, and optimize problem detection rules, thresholds, and event correlation to reduce noise and improve actionable alerts
Implement custom metrics, health checks, and ensure full application and infrastructure coverage
Perform One Agent upgrades and Cluster Node upgrades
Onboard One Agent for Open Shift & Kubernetes workloads based on monitoring requirements
Set up and manage Active Gates for custom plugins, extensions, and synthetic monitoring
Configure integrations with ticketing, notification, and automation tools; create scripts or API-based automation for configuration management
Set up RUM (Real User Monitoring) for applications
Troubleshoot issues, perform log analysis, and drive resolution to closure
Handle SSL certificate renewals/removals, port checks, and firewall connectivity verification
Work with Dynatrace Support to raise and track tickets from creation to closure
Manage incidents, service requests, change requests, and problem records
Participate in application and platform changes, validating Dynatrace coverage post-deployment
Collaborate with cross-functional teams for monitoring enablement
Drive continuous improvement initiatives, including alert reduction and suggestions for dashboard, alert, and coverage enhancements
Identify training gaps and highlight training requirements to Team Lead and Management
Work in AWS and GCP environments; basic Linux OS knowledge and troubleshooting
Ensure adherence to best practices for performance monitoring