Loyalty Manager

Job Title
Manager – Loyalty Technology (Techno-Functional)

Experience & Qualification
3–5 years  of experience in Loyalty, CRM, Martech, Product, or Integration roles
Experience in retail, e-commerce, fintech, or consumer platforms preferred
Engineering, IT, or MBA background preferred

Role Overview
We are looking for a  hands-on techno-functional manager  to support the technology, integrations, and product execution for our loyalty program.
This role will work closely with business, IT, analytics, and external vendors to  implement and manage the loyalty points engine , handle integrations, prepare BRDs, and ensure smooth day-to-day program operations.
The ideal candidate is someone with  3–5 years of experience  in loyalty, CRM, Martech, or product roles, who is comfortable working across both business and technology teams.

Key Responsibilities
Loyalty Technology & Integrations
Support the implementation and ongoing management of the  loyalty points engine .
Coordinate data integrations across  POS, E-commerce, alliance partners, CRM/CDP, and loyalty vendors .
Work with IT and vendor teams to ensure  accurate and timely data flows  using APIs, batch, and SFTP integrations.
Assist in system configuration, testing, and rollout of new features.
Product Execution & BRDs
Convert business requirements into  BRDs, user stories, and functional specifications .
Support the execution of loyalty campaigns, new features, and enhancements.
Assist in evaluating loyalty, CRM, and martech tools when required.
Data Quality & Compliance
Perform system checks for  points accrual, redemption, tier movements, and campaign logic .
Monitor data quality, reconciliation, and issue resolution.
Support compliance initiatives such as  consent management, audit trails, and access controls .
AI & Automation Support
Work with analytics and product teams to implement  automation and AI-driven use cases  in loyalty operations.
Help test and operationalize new automation initiatives.
Project Coordination
Track timelines, dependencies, and deliverables across loyalty projects.
Coordinate with  business, IT, analytics, and vendor teams  for smooth execution.
Support end-to-end delivery of multiple loyalty initiatives.

Key Skills & Competencies
Basic understanding of loyalty, CRM, or martech platforms

Experience with POS or E-commerce integrations
Exposure to APIs, data pipelines, or system integrations
Strong BRD writing and requirement-gathering skills
Good coordination and stakeholder management abilities
Analytical and problem-solving mindset