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Job Description & How to Apply Below
About the Company :
HOLISTIQUE Beauty is home to some of the world’s most loved skincare brands, including The Face Shop India . We are on a mission to make global skincare rituals accessible and exciting for Indian consumers. With our deep-rooted belief in beauty that cares , we bring science-backed, nature-inspired products to every skincare enthusiast.
Key Responsibilities :
Returns & Reverse Logistics Management
Manage RTO (Return to Origin) and RTV (Return to Vendor) operations across e-commerce and quick-commerce channels.
Ensure timely system closures for all returns in coordination with warehouse teams.
Monitor and control TAT adherence for return receipt, inspection, and closure.
Logistics & Partner Coordination
Coordinate with Logistics Service Providers (LSPs) for return pickups, transit tracking, and issue resolution.
Follow up on lost-in-transit, delayed, or mismatched shipments with courier partners.
Channel-Level Reconciliation
Perform channel-wise GRN tracking for platforms such as Amazon, Flipkart, Nykaa, Blinkit, and other quick-commerce and e-commerce channels.
Reconcile physical receipts vs system entries and highlight gaps proactively.
Discrepancy & Claim Management
Handle return discrepancies including quantity mismatch, damaged goods, and non-receipts.
Manage claims for lost or damaged shipments with logistics partners.
Coordinate with the insurance team for claim documentation, follow-ups, and settlement closure.
MIS & Reporting
Prepare and publish daily / weekly / monthly MIS reports covering returns, claims, discrepancies, and TAT performance.
Share actionable insights with management to improve process efficiency and cost control.
Qualification & Experience
Graduate in Supply Chain / Operations / Business or related field.
4+ years of relevant experience.
What We Offer:
Competitive Salary:
Attractive compensation package commensurate with experience.
Work-Life Balance:
Flexible work arrangements and generous paid time off.
Culture: A dynamic and inclusive work environment that values diversity and encourages innovation.
Website :
Location :
Worli Mumbai
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