Desktop Support Specialist

About Fluent Health:

Fluent Health is a dynamic healthcare startup revolutionizing how you manage your healthcare and that of your family. The company will provide customers with high-quality, personalized options, credible information through trustworthy content, and absolute privacy. To assist us in our growth journey, we are seeking a highly motivated and experienced Desktop/IT Support Specialist to play a pivotal role in future success.

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- Job Description:

We're on the hunt for a Desktop/IT Support Specialist who will be instrumental in ensuring our team has the tools they need to succeed. This isn't just about fixing issues; it's about building a robust, secure, and user-friendly IT environment. You'll dive into hands-on support, strategic procurement, and crucial Mobile Device Management (MDM), primarily leveraging Jump Cloud and Google Workspace.

You should be highly organized, detail-oriented, and possess excellent communication and negotiation skills. Your ability to anticipate needs, troubleshoot effectively, and enhance the overall user experience will be key to thriving in this role. If you're eager to learn, grow, and make a tangible impact in a fast-paced tech startup, we want to hear from you!

Responsibilities:

Empowering Our Team Through IT:

- Front-Line Technical Support:
Provide exceptional Level 1 (L1) and Level 2 (L2) technical support for applications and service incidents, resolving software, hardware, and network challenges with efficiency and a customer-first approach.

Device & System Management:

- Manage and configure our IT devices using Jump Cloud (MDM), ensuring seamless operation for all laptops (Windows, macOS, Linux).
- Handle user lifecycle management by setting up, onboarding, and offboarding users through Jump Cloud and Google Workspace.
- Orchestrate software rollouts and updates via Jump Cloud, keeping our tools current and secure.
- Assist with setting up, maintaining, and upgrading our core IT systems and networks.

IT Asset & Documentation:

Maintain accurate IT documentation, including system configurations, procedures, and a precise inventory of all company IT assets. Ensure compliance with data security policies.

Strategic Software Procurement:

Discover & Evaluate:
Help identify, assess, and recommend external software solutions that align with our strategic goals.

Vendor Relations:
Support the entire procurement lifecycle, from researching vendors and requesting quotes to participating in negotiations and managing ongoing vendor relationships.

Integration & Optimization:
Collaborate with internal teams to ensure new software meets technical and operational requirements, assisting with seamless integration and monitoring license compliance and renewals for cost-effectiveness.

Tech Savvy:
Leverage a basic understanding of software development concepts to better evaluate solutions and vendor proposals.

Qualifications:

- Experience:

2-5 years of relevant experience in an IT/Desktop support or similar capacity.

- Education:

Bachelor's degree in any field. A degree in Information Technology, Computer Science, or a related field is a plus.
- Technical Curiosity: A strong interest in IT systems, networks, hardware, and especially Mobile Device Management (MDM) platforms like Jump Cloud.
- Problem-Solving:
Proven ability to troubleshoot and resolve technical issues efficiently.
- Organizational Excellence:
Exceptional organizational skills, meticulous attention to detail, and the ability to effectively manage multiple priorities.
- Communication Pro:
Excellent communication skills (written and verbal) and strong negotiation capabilities.

- Soft Skills:

A positive, "can-do" attitude, a collaborative spirit, and a deep commitment to customer satisfaction.