Business Processes Senior Consultant_SAP Basis Admin​/ECC​/S4HANA__Bangalore

Position: Business Processes Senior Consultant_SAP Basis Admin/ECC/S4HANA_10-15 years_Bangalore
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About Role:

We are seeking an experienced  SAP Basis Lead Consultant  to take full ownership of Basis AMS service delivery across complex and large-scale SAP landscapes for multiple global customers. The ideal candidate must have strong SAP Basis expertise, excellent communication skills, and proven experience leading teams of 10+ consultants in a 24x7 support environment.
This role demands a highly proactive leader who can drive operational excellence, ensure SLA adherence, mentor delivery teams, and collaborate closely with customer and internal SAP teams.

Key Responsibilities:

Service Delivery & Operations
Lead the end-to-end delivery of AMS services across SAP environments (ECC 6.0, S/4

HANA, CRM, SCM, BW/4

HANA, PI/PO, CPI).
Act as the  first point of escalation  for all technical delivery issues.
Ensure on-time delivery, SLA compliance, and adherence to SAP-standard processes.
Oversee shift rotations and ensure seamless handovers across global teams.
Identify delivery risks and create mitigation or response plans.
Technical Leadership
Guide and mentor teams in  Basis, Security, and Data Growth  areas.
Provide expert support in troubleshooting complex SAP Basis issues across ABAP/Java stacks and HANA DB.
Drive RCA-based problem-solving for recurring issues.
Collaborate with cross-functional SAP teams to enable agile resolution of critical incidents.
Excellent verbal and written communication skills for global stakeholder interactions.
Strong people management, mentoring, and team coordination abilities.
Proactive, innovative mindset with focus on continuous improvement.
Reporting & Governance
Prepare and review:
Service Performance Reports
Issue Trackers & Open Items
Continuous Improvement Reports
Publish SLA, KPI, and performance insights for leadership and customer stakeholders.
Maintain quality assurance for all deliverables, documentation, and service components.
Tools, Process & Innovation
Hands-on experience with  SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools .
Promote the adoption of  AI-based automations , process improvements, and service optimization initiatives.
Ensure robust governance, compliance, and standardization across delivery processes.
Customer Management
Engage actively in customer calls, consultations, and technical discussions.
Handle complex customer interactions with maturity and clarity.
Provide customer pulse, identify focus areas, and recommend improvements to leadership.
Technical & Functional Skills
Expert-level SAP Basis Administration (HANA DB, ABAP/Java stacks, system copies, upgrades, migrations, performance tuning).
Strong exposure to ECC, S/4

HANA, BW/4

HANA, CRM, SCM, PI/PO, CPI.
Deep understanding of large-scale and multi-customer SAP landscapes.
Strong analytical, troubleshooting, and problem-solving abilities.

What you bring :

Bachelor's degree in computer science, Engineering, Information Systems, or related field.
10-15 years of SAP Basis experience , including leadership roles in global environments.
SAP Basis certification and ITIL
Proven experience leading teams of 10+ consultants in multi-customer delivery models.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility…