Client Operations Manager

Logi Next is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where Logi Next products can be put to best use helping clients achieve visionary objectives.

You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client's journey with Logi Next and deliver ideas and solutions to clients to enhance their customer's experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.

Responsibilities

Ensuring smooth implementation, execution of projects and immediate support to users of product
Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance
Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product
Maintaining the data sanctity on CRM and keeping all the stakeholders updated
Single-handed responsibility of NPS, product adoption, change management and certification of users
Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally
Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

Requirements

Bachelor's or Master's Degree in Computer Science, Information Technology, Business Management, Statistics or related field
4 to 6 years of experience in client operations with working knowledge of enterprise SaaS products
Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards
Hands on experience with MS Office (especially PowerPoint, Word and Excel)
Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure
Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing
Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus
Willingness to travel around 100% of the time within the city and between cities