Job Description & How to Apply Below
Key Responsibilities:
GRC Development & Configuration:
Design and implement Service Now GRC solutions, including Policy and Compliance, Risk Management, Audit Management, and Vendor Risk Management modules.
Configure and customize workflows, dashboards, and reports to meet organizational requirements.
Service Now Workspace Development:
Develop intuitive and user-friendly Service Now Work spaces tailored for GRC use cases, enabling efficient task management and visibility for end-users.
Configuring the existing Work spaces while adding/removing widgets etc.
Portal Design & Development:
Create and enhance Service Now Service Portals with a focus on GRC functionalities, ensuring a seamless and engaging user experience.
Catalog form creation and integrating those with other Service Now modules is key.
Integration:
Develop and maintain integrations between Service Now and other third-party systems (e.g., ERP, ITSM, risk platforms) using REST, SOAP APIs, and MID Servers.
Troubleshoot and resolve integration issues effectively.
Scripting & Customization:
Develop and maintain custom scripts using JavaScript, Business Rules, Script Includes, and Client Scripts.
Optimize scripts to ensure system performance and scalability.
Process Optimization:
Collaborate with stakeholders to identify and streamline GRC processes, ensuring alignment with industry best practices and regulatory requirements.
System Administration & Support:
Perform regular maintenance, upgrades, and troubleshooting of the Service Now platform to ensure smooth operations.
Provide technical support and training to end-users and stakeholders.
Required
Skills & Experience:
Proven experience in Service Now GRC module implementation and development.
Hands-on experience with Service Now Workspace design and development.
Proficiency in Service Now scripting, including Business Rules, Client Scripts, and Script Includes.
Experience in developing and customizing Service Now Portals, widgets, and UI pages.
Strong understanding of integration methods (REST/SOAP APIs) and troubleshooting integration issues.
Familiarity with Service Now platform administration and performance optimization techniques.
Ability to translate business requirements into technical solutions.
Excellent communication and problem-solving skills.
Preferred Qualifications:
Service Now Certified Implementation Specialist – Risk and Compliance
Service Now Certified Implementation Specialist – TPRM
Service Now Certified Implementation Specialist – BCM
Service Now System Admin (CSA)
Service Now Certified Application Developer or other relevant certifications.
Experience with Agile development methodologies.
Familiarity with other Service Now modules (e.g., ITSM, Sec Ops, or ITOM).
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