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Job Description & How to Apply Below
Job Description:
L2 Azure AKS & ARO Support Engineer / Administrator
Experience : 3–5 Years
Location :
Mumbai ( Client Location )
Job Summary
We are seeking an experienced L2 Azure AKS & ARO Support Engineer / Administrator to provide operational and administrative support for Azure Kubernetes Service (AKS) and Azure Red Hat Open Shift (ARO) platforms. The ideal candidate will have strong Kubernetes fundamentals, hands-on Azure cloud experience, and the ability to troubleshoot complex issues while collaborating effectively with application teams and L3 support.
Key Responsibilities
Provide L1 and L2 operational support for AKS and ARO clusters
Monitor cluster health, nodes, pods, workloads, and networking components
Troubleshoot and resolve pod, node, deployment, and connectivity issues
Execute routine operational tasks as per SOPs, runbooks, and change processes
Handle incidents, alerts, and service requests, performing initial triage and resolution
Escalate complex issues to L3 engineering teams with clear analysis and documentation
Participate in incident bridges, war rooms, and outage calls, providing timely updates
Perform shift handovers and maintain accurate operational documentation
Support platform availability, stability, and performance in 24x7 / shift-based environments
Required Technical Skills
Hands-on experience administering Azure Kubernetes Service (AKS) and/or Azure Red Hat Open Shift (ARO)
Strong understanding of Kubernetes concepts:
Pods, Deployments, Replica Sets, Services
Name spaces, Config Maps, Secrets
Working knowledge of Azure services, including:
Virtual Networks (VNet), Subnets, NSGs
Azure Load Balancers, Azure Monitor
Proficiency in kubectl, Azure Portal, Azure CLI, and Open Shift Console
Basic to intermediate Linux troubleshooting skills
Understanding of containerized application architectures and networking concepts
Communication & Management Skills
Strong verbal and written communication skills
Ability to coordinate with application teams, cloud engineers, and support teams
Effective time management and ownership of assigned tasks
Comfortable working in high-pressure incident scenarios
Willingness to work in rotational shifts and on-call support
Good to Have
Azure
Certifications:
AZ-900, AZ-104
Kubernetes Certification: CKA
Exposure to monitoring and observability tools:
Azure Monitor, Prometheus, Grafana
Experience with ITIL processes and ticketing tools
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