Job Description & How to Apply Below
Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.
The Merlin Intake Agent Offers Business Users Unparalleled Ease Of Use, Increasing Adoption Rates And Significantly Reducing Non-compliant Spending. For Procurement Teams, The Merlin Autonomous Negotiation Agent Handles Tail Spend Autonomously, Securing Additional Savings;
The Merlin Contract Agent Helps Draft Compliant Contracts And Reduces Risks By Actively Monitoring Them;
And The Merlin AP Agent Further Enhances Efficiency By Automating Invoice Processing With Exceptional Speed And Accuracy.
We Are An Equal Opportunity Employer
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.
Job Description
We are seeking a seasoned Delivery Head - Project Implementation with deep expertise in the Source-to-Pay (S2P) / Procurement domain to lead and scale our global services organization. This leader will define the professional services strategy, ensure delivery excellence, and drive measurable business outcomes for our customers through large-scale procurement transformation programs. The role demands a balance of strategic vision, practice excellence, and domain leadership to deliver world-class S2P solutions built on customer value, innovation, and satisfaction.
Key Responsibilities
Strategic Leadership:
Define and execute the global professional services strategy for procurement and S2P transformation, aligned with business growth and customer success outcomes.
Practice Development:
Build and scale a world-class S2P-focused professional services team across geographies; establish delivery frameworks, best practices, and accelerators.
Customer Value Realization:
Partner with C-level executives to ensure seamless onboarding, implementation, and adoption of Source-to-Pay solutions, delivering tangible business impact.
Delivery Excellence:
Lead large-scale, complex S2P transformation programs with strong focus on governance, quality, and customer satisfaction.
P&L Ownership:
Own and manage the P&L for Professional Services, ensuring revenue growth, profitability, and efficient resource utilization.
Innovation & Automation:
Leverage AI, automation, and analytics to accelerate procurement solution delivery, optimize implementations, and create scalable service models.
Business Growth:
Partner with Sales, Product, and Customer Success to create differentiated S2P offerings, support pre-sales, and identify new revenue streams.
Thought Leadership:
Represent Zycus in global procurement forums, publish domain insights, and position our Professional Services as a strategic differentiator.
Job Requirement
Required Skills & Experience
18–25+ years of experience in Professional Services / Consulting / SaaS delivery with strong expertise in Source-to-Pay, Procure-to-Pay, or Procurement transformation.
Proven track record of leading large, global S2P programs and managing P&L for Professional Services businesses.
Experience scaling global delivery organizations managing large, distributed, multi-disciplinary teams.
Deep understanding of enterprise SaaS and procurement digital transformation, from implementation to business value realization.
Expertise in creating repeatable service offerings, accelerators, and frameworks for procurement/S2P delivery.
Strong commercial acumen with ability to drive growth and influence go-to-market strategy.
Hands-on exposure to AI, automation, and analytics in modernizing procurement delivery models.
Executive presence with proven ability to influence C-level stakeholders.
Recognized thought leader in…
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