Job Description & How to Apply Below
Troubleshoot and resolve escalated issues related to hardware, software, and network connectivity on Mac systems.
Manage user account administration (Active Directory, MDM, Exchange, etc.).
Install, configure, and upgrade macOS, applications, and security patches .
Coordinate with vendors and OEMs (Apple/Dell/HP etc.) for hardware repair/replacement.
Support and manage enterprise tools (MDM solutions like Jamf, Intune, Workspace ONE).
Ensure endpoint security compliance (antivirus, encryption, VPN).
Prepare technical documentation, SOPs, and knowledge base articles for recurring issues.
Work closely with L1 engineers for knowledge transfer and provide mentoring support.
Handle incident, problem, and change management as per ITIL processes.
Skills &
Competencies:
Strong hands-on experience with macOS troubleshooting and administration .
Knowledge of MDM tools (Jamf Pro, Intune, Air Watch, etc.).
Good understanding of network fundamentals (DNS, DHCP, Wi-Fi, VPN).
Familiarity with Microsoft 365, Exchange, and collaboration tools .
Experience with ticketing tools (Service Now, JIRA, Remedy, etc.).
Excellent communication and customer handling skills .
Ability to work independently and handle escalations.
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