Job Description & How to Apply Below
Key
Roles & Responsibilities :
- Provide day-to-day technical/Functional support.
- Act as the first point of contact for all application-related incidents and service requests.
- Perform proactive application monitoring and troubleshooting to prevent outages.
- Execute and manage incident response and root cause analysis.
- Manage change requests and perform production deployments in application and database (patches, configuration updates, go-lives).
- Review and test patches in Test environments and ensure to have sign off before any production deployment.
- Ensure to follow change management process as defined.
- Tune performance at application and database levels for optimal availability and improve user experience.
- Identify and implement process improvements to reduce operational overhead and increase system uptime.
- Maintain documentation related to issue resolution, standard operating procedures, and known errors.
- Collaborate with multiple teams' infrastructure, database, and development teams to ensure end-to-end system stability.
- Follow defined ITIL-based processes (Incident, Problem, Change Management).
- Ensure to close application/database vulnerabilities and Audit points as per Compliance.
- Ensure to perform DR Drill as per governance/compliance requirements.
- Ensure compliance with organizational standards and SLAs.
Required Skills :
- 5-6 years of relevant application support experience in a production environment.
- Strong experience with Linux & Windows – shell scripting, system logs, cron jobs, Batch file, windows scheduler, file system management.
- Proficiency with Oracle Database – ability to write complex SQL queries, perform analysis, and understand execution plans.
- Experience in application monitoring tools and log analysis (e.g., App Dynamics, Grafana , etc.).
- Hands-on experience with incident and change management tools such as Service Now or equivalent.
- Familiarity with performance tuning techniques – both application-level and database-level.
- Experience in application patch deployment including pre-testing, validation, and deployment in production.
- Good understanding of database "Procedure, Functions, Package, Trigger; etc.".
- Ability to understand application architecture, dependencies, and interfaces quickly.
- Strong Understanding of ITIL processes and operational best practices.
- Experience with Change Management & Problem Management, including RCA documentation and tracking.
Technical Requirement :
- Operating Systems - Windows, Linux
Database - Oracle
Middleware - ASP.net
Web servers - IIS
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