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Job Description & How to Apply Below
Technical Account Manager – Network & Security
Location:
Mumbai (Kandivali East)
Experience:
8+ Years
Role Overview
Cloud4C is seeking an experienced Technical Account Manager (TAM) – Network & Security to drive end-to-end technical ownership for enterprise customer .
This role is critical to ensuring service excellence, operational stability, and continuous optimization across Cloud4C’s managed network and security platforms. The TAM will serve as the primary technical authority and trusted advisor for assigned customer accounts.
Key Responsibilities
Assume full technical ownership of assigned customer account.
Act as the single technical point of contact , interfacing with customer stakeholders and teams.
Lead and govern major incidents, escalations, RCA, and corrective/preventive actions
Ensure architectural integrity and policy compliance across:
Enterprise Routing & Switching
Wireless Networks (Aruba / Cisco )
Network Security Firewalls (Palo Alto, Forti Gate, Check Point, Cisco)
SD-WAN
Zscaler (ZIA / ZPA)
Drive proactive service reviews, performance optimization, and capacity planning
Coordinate with OEMs and strategic partners to resolve issues and align on technology roadmaps
Present service performance, SLA compliance, and improvement initiatives to customer leadership
Support customer onboarding and ensure seamless transition into steady-state managed operations.
Required Technical Expertise
Strong foundation in Enterprise Routing & Switching
Proven experience operating Network Security Firewalls in large environments
Hands-on exposure to SD-WAN solutions.
Enterprise Wireless networking experience
Working knowledge of Zscaler platform.
Prior experience in Managed Services, MSP, or Cloud Operations environments.
Professional & Leadership Skills
Strong executive-level communication and presentation capabilities
Ability to translate business requirements into technical outcomes
Demonstrated ownership of complex incidents and multi-team coordination
High accountability, structured thinking, and customer-first mindset
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