Training Manager - International Telecom

Job Title:

Training Manager - International Telecom

Location:

Mumbai

Job Summary   We are hiring a  Training Manager  for  one of our MNC clients , responsible for leading training strategy, managing trainer performance, and driving delivery excellence across multiple  international telecom processes  in a BPO environment.

Key Responsibilities    Design and execute  LOB-specific training plans  aligned with business goals
Lead, coach, and manage a team of trainers to ensure optimal performance
Handle  ad-hoc training requirements  across multiple accounts
Conduct  behavioral training sessions , audits, and refresher programs
Maintain training data, SOPs, trackers, and  knowledge management systems
Support  process transitions , KT plans, shadowing, and new-hire onboarding
Drive continuous improvement initiatives and represent training in  client calls
Required Skills & Competencies    Excellent  English communication and presentation  skills
Strong analytical skills with experience in  reporting, Excel, and QA tools
Ability to work in a  24×7 environment
Highly adaptable, patient, organized, and a strong multitasker
Strong stakeholder and client management abilities
Eligibility Criteria    Graduate (10+2+3)
8+ years  of overall experience
Minimum 2+ years as a Training Manager  in  International Telecom
Train-the-Trainer certified
Immediate joiners preferred
Willingness to work  night shifts

How to Apply

Interested candidates who meet the above criteria may share their  updated resume  for further discussion.