Senior Specialist - Cloud SRE

Job Description

Job Title:

Senior Specialist Site Reliability Engineer (SRE) – Automation & Observability

Education:

Any Degree

Experience:

8–10 years

Job Location:

Mumbai

Role Level: Senior Individual Contributor (Customer-facing)

Role Overview :

We are seeking a Senior Specialist Site Reliability Engineer (SRE) to own and continuously improve the reliability, availability, scalability, and performance of business-critical services across multi-cloud environments (AWS, Azure, GCP).

This role combines strong SRE fundamentals, automation engineering, and observability expertise with customer leadership. You will work closely with customer engineering teams to embed reliability into application design, drive automation, lead incident response, and demonstrate measurable SRE outcomes through dashboards and metrics.

Key Responsibilities:

Reliability Engineering & SRE Practices
Define, implement, and maintain Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets for critical services.
Continuously monitor SLO compliance and drive improvements based on error budget consumption.
Participate in architecture reviews focused on high availability, disaster recovery, scalability, and fault tolerance.

Incident, Problem & Change Management:

Lead incident response, acting as the Tier-3 escalation point for SRE and operations teams.
Drive blameless postmortems, Root Cause Analysis (RCA), and ensure corrective and preventive actions are implemented.
Define and maintain incident response runbooks, escalation paths, and on-call processes.
Track and improve key reliability metrics including MTTR, incident frequency, and change failure rate.

Automation & Infrastructure as Code:

Automate infrastructure provisioning and operational workflows using Terraform, Cloud Formation, and AWS CDK.
Build and maintain CI/CD pipelines supporting canary deployments, blue/green strategies, and automated rollbacks.
Implement event-driven automation and auto-remediation using AWS Lambda, Step Functions, or Azure Functions.
Continuously identify and eliminate operational toil through automation and self-healing systems.

Monitoring, Observability & Logging:

Design, implement, and operate end-to-end observability platforms covering metrics, logs, and traces.
Hands-on experience with:
New Relic / Datadog for APM, distributed tracing, and SLO tracking
Prometheus for metrics collection
Grafana for dashboards and SRE scorecards
Graylog / ELK for centralized logging and RCA
Ensure alerts are SLO-driven, actionable, and noise-free.
Build customer-facing dashboards to clearly demonstrate SRE service outcomes.

Cloud Infrastructure & Platform Reliability

Provision and manage cloud infrastructure across AWS, Azure, and/or GCP.
Operate compute, storage, networking, load balancers, VPNs, and private connectivity.
Manage patching, backups, encryption, IAM/RBAC, and disaster recovery readiness.
Optimize performance and cost through rightsizing, autoscaling, and capacity planning.
Ensure reliability of data platforms such as Mongo

DB / Mongo

DB Atlas, Elasticsearch / Open Search, MySQL (RDS), and Document

DB.

Customer Engagement & Mentorship:

Act as the primary technical contact for assigned customer accounts.
Lead reliability and observability discussions with customers and internal stakeholders.
Mentor mid-level and junior SREs, conducting reliability-focused design and operational reviews.
Maintain high-quality documentation, runbooks, SOPs, and operational playbooks.

Required Qualifications:

8–10 years of experience in SRE, Cloud Engineering, or Production Operations roles.
Strong OS fundamentals:
Linux and Windows, with scripting (Bash, Power Shell).
Strong programming skills in Python, Go, or equivalent.
Proven hands-on experience with:
Infrastructure as Code (Terraform, Cloud Formation, CDK)
CI/CD pipelines and deployment automation
Observability tools (New Relic, Datadog, Prometheus, Grafana, Graylog, ELK)
Distributed systems at production scale
Cloud certifications (one or more):
AWS (Associate or Professional)
Azure (AZ-104 / Architect Expert)
GCP (Professional Cloud Architect)
Cloud-agnostic certification such as Terraform Associate, CKA, or SRE Foundation.

Nice-to-Have…