Intake Coordinator

About Us:

Mindset Wellness is a mental health and wellness center dedicated to guiding individuals, families, and professionals toward meaningful personal transformation. We provide evidence-based therapeutic support, compassionate care, and a safe environment where people can take their first step toward emotional resilience and clarity. Our services include tailored therapy, coaching, and growth-focused wellness practices designed to support long-term well-being.

Working Model:
Onsite

Location:

Fort, Mumbai

Days:
Monday - Saturday (Saturday working as per operational needs)

Timings: 9:30 AM - 6:30 PM

Budget: 30 to 40k per month (depending on experience)

Experience:

1-3 years (Psychology or wellness-adjacent experience preferred)

About the Role:

We are seeking an Intake Coordinator to manage Mindset Wellness’s initial client interactions. This role requires a calm, empathetic communicator who can guide individuals through their first touchpoint, helping them understand our therapy offerings and next steps with clarity and care.

The ideal candidate is comfortable with structured conversations, understands emotional sensitivity, and values quality of interaction over volume. This role is not sales-driven and focuses on creating a supportive and informed client experience.

Key Responsibilities

Client Intake & Communication

- Manage inbound enquiries and assigned outbound follow-ups.
- Conduct intake conversations to understand client needs and guide them appropriately.
- Clearly explain therapy formats, session flow, and engagement processes.

Client Experience & Follow-ups

- Ensure a smooth, reassuring experience during the initial stages of engagement.
- Maintain consistent follow-ups to provide continuity and clarity.
- Build trust through thoughtful, empathetic communication.

Internal Coordination

- Coordinate intake paperwork, schedule assessments, and liaise with therapists or relevant stakeholders for seamless referrals.
- Maintain accurate, confidential records of client interactions.
- Use office software for data entry, reporting, and tracking client engagement.

Experience Awareness

- Uphold Mindset Wellness’s standards of care, communication, and discretion across all touchpoints.
- Contribute to refining intake processes and client experience quality.

What We’re Looking For

- Bachelor’s degree in Psychology or a related field preferred.
- Strong verbal communication and active listening skills.
- High emotional intelligence and comfort with sensitive conversations.
- Organised, dependable, and able to manage follow-ups effectively.
- Prior experience in intake, wellness, counselling support, or client-facing roles is an advantage.

Why Join Us?

At Mindset Wellness, you’ll be part of a care-led environment where the first conversation matters.

This role offers meaningful exposure to the mental health and wellness space and the opportunity to shape how individuals begin their journey toward well-being.