Senior Executive- MICE Ops Air Ticketing

Job Summery

Sr Exe MICE Ops – Ticketing is responsible for managing all aspects of air travel for
large-scale corporate events, including meetings, incentives, conferences, and
exhibitions (MICE). This specialized role requires a combination of strong technical
skills in Global Distribution Systems (GDS) and excellent client coordination abilities.

Key Responsibilities
 Air Ticketing and Reservations:
Handle end-to-end domestic and
international flight bookings, modifications, and cancellations for large groups.
This involves managing passenger manifests and adhering to complex airline
policies and fare rules. (Primary Role)
 Land/Logistics/Events - Deal with other land mice packages , logistics,
events (Secondary Role)
 GDS Operations:
Utilize Global Distribution Systems (e.g., Amadeus, Sabre,
Galileo) to search for optimal routes, construct fares, and issue tickets
efficiently for group travel.
 Coordination and Client Support:
Work closely with clients, project
managers, and internal teams to understand travel requirements, define travel
briefs, and provide timely updates and support.
 Airline Liaison and Negotiation:
Build and maintain relationships with
various airlines to negotiate competitive rates, manage group contracts, and
ensure seamless service delivery.
 Documentation and Reporting:
Prepare detailed itineraries, handle all
necessary travel documentation, assist with visa processing (if required), and
generate reports on operations and costs.
 Problem-Solving:
Address and resolve any travel-related issues, such as
flight disruptions, last-minute changes, or passenger emergencies, ensuring
minimal impact on the event schedule.

Required Qualifications and Skills


Experience:

Proven experience (typically 2-4 years) in air ticketing, MICE
group reservations, or corporate travel management and MICE ops and
hands on experience/knowledge on land, logistics and events
 Technical Proficiency:
Expert knowledge of GDS software (Amadeus,
Sabre, Galileo) is essential.



Education:

A Bachelor's degree or a Diploma in Travel & Tourism is often
preferred, and IATA certification is a plus.


Soft Skills:

Strong coordination, communication, multitasking, and
negotiation skills are crucial. The ability to work under pressure and manage
large-scale simultaneous bookings is also vital.