Quality Liaison

Quality Liaison

Mukilteo, WA Lab

Summary:

The Quality Liaison is responsiblefordriving

Non-Conforming Event (NCE) managementandconformance toZRL Qualitychecklistsand policies for their location, as well asprovidingcoordinationfor local Document Control. The primary focus is on investigating NCEsand

Opportunities for Improvement(OFIs),developing and implementing

Corrective/Preventative Actions(CAPAs), and supporting the quality team indriving continuous improvement. This role serves as a subject matter expert in quality systems, supports staff training of quality requirements,toolsand initiatives, and collaborates with

Lab Operations,Medical,Operations Support, and other supporting department teams.

Additionally, this position willbe responsible forprojectmanagingthequalityassessmentactivities,participating as anauditorin Quality Assessments, and leading the lab inOFIresolution.

The Quality Liaisonutilizesthe Media Labweb -based

Quality Management Systemplatformfor daily operations andservesanadministrator for this software.

This roleis also responsible for compiling and analyzingqualitymetricsforquality scorecards for their location.

Job Duties:

* Oversee and project manage Non-Conforming Event Management for site. Collaborate with local management and subject matter experts to investigate and resolve Quality Improvement Tickets (QITs). Apply structured root cause analysis techniques (such as 5 Whys, Fishbone Diagram, etc.) to accurately identify underlying issues, work with departmental and local leaders to develop and implement corrective/preventive actions (CAPAs), and, when appropriate, include Return on Investment (ROI) analysis using the Cost of Poor Quality calculator.

* Conduct periodic comprehensive and weekly focused audits to maintain continuous quality conformance to ZRL checklist requirements for patient safety and assessment readiness. Coordinate onsite audits for location, participate in other ZRL Quality Assessments as required, and project manage and participate in the resolution of findings through Opportunity for Improvement (OFI) QITs.

* Act as the site's Document Control specialist, ensuring all documents are properly managed and compliant, and maintaining an up-to-date local SOP manual for use during system downtime.

* Deliver training to staff on Quality related programs, tools, philosophies and processes. Serve as subject matter expert to answer questions around document control, NCEs, good documentation practices, temperature monitoring, quality assessment program and quality related topics to ensure consistent compliance and excellence.

* Manage the Man Overboard (MoB) program for location by overseeing the Man Overboard program. Coordinate the searches for missing samples using MoB form, ensuring each incident is documented as a Quality Improvement Ticket (QIT) to facilitate tracking through resolution, remediation and corrective action development.

* Generate and communicate local quality metrics to inform Management Review KPI feedback.

* Contribute to other quality improvement projects and fulfill other duties as assigned.

Education/

Experience:

Minimum Requirements:

* Requires an Associate's degree in scienceor related discipline or equivalent combination of experience and/or education.

* Minimum oftwo(2) years on the bench in a veterinary or clinical laboratory.

Mustpossessan understanding of most service lines and departments offered by the ZRL network to include accessioning, chemistry, hematology, histology, microbiology, parasitology,urinalysis and cytology.

Preferred Experience:

* Previous experience in laboratory

Quality Management.

* Experience with Non-conforming

Event Management,Internal Auditing,and/or Document Control.

* Experience with

Media

Lab.

* MLS/MT/MLS/CLSand/or Relevant ASQ Certification.

Technical

Skills Required:

* Proficient in the use of the Microsoft Office suite, including Excel, Outlook,Wordand Powerpoint.

* Strong analytical and troubleshooting abilities, and a flexible, adaptable approach to shifting priorities and new challenges

* Ability to apply established organizational policies to make decisions with minimal supervision.

* Excellent written and oral communication skills.

* Ability to work within a team and as an individual contributor in a fast-paced, demanding, and changing environment.

* Candidatemustpossessflexibility to respond to constantly changing conditions and priorities.

* Self-directed - can work remotely with little supervision on most tasks.

* Excellent organization, prioritization, and time management skills - can work effectively under pressure.

* Exceptional attention to detail.

* (Preferred) Advanced skills utilizing

Excel, Power

BIand/or other software to generate andanalyzerreportspertaining tometrics, raw data, and other role related tasks.

Physical Position Requirements:

* Able to work hours on a computer and tolerate computer screens

* Ability to traveldomesticallyup to 5%.

* Some irregular hoursas needed to collaborate with Lab Operations teams.

Routine responsibilities may…