Loss Mitigations; Collections Administrative Assistant

Overview

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

We are looking for a highly motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service. The Loss Mitigations (Collections) Administrative Assistant will work with team members to ensure Loss Mitigations support responsibilities are completed daily. Position is in office with employee expected to work 24 hours a week during normal business hours over 4 or 5 days Monday-Friday.

• Process skip a pays and extensions.
• Process past due consumer and mortgage loan payments, charge off recovery transactions and collection fees.
• Process check by phones, cash advances.
• Prepare, process, and mail Collection letters including batch letters for Mortgage and Consumer Loss Mitigation.
• Organize and distribute incoming mail, maintain mail logs, and process all returned mail.
• Assist with month end reports and status reporting to all investors as needed
• Create and manage, with guidance from collections managers, department policies and procedures.
• Performs other duties as assigned

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
• Ethical - fair, honest and act with integrity.
• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
• Embrace Dreams - we encourage each other to reach for our dreams.
• Diversity - we celebrate diversity and support equality for all.
• Community Oriented - we actively support our communities and the Bank's CRA initiatives.
• Open and Honest Communication - always professional, responsive, and timely.

• High school diploma or equivalent and at least one year experience within a financial institution preferred.
• Basic knowledge of all applicable regulations that pertain to this position is preferred.

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing storage.
• The noise level in the work environment is usually moderate compared to a private office with light foot traffic and office equipment. The employee must be able and willing and able to interact frequently with the general public.

Salary Range: $20.00 to $24.00 per hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.