Concierge

About Us

Join our team! 1st Security Bank team members deliver service that “WOWs” each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

Puget Sound's Best Places to Work for 10 years in a row. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

This person is literally “The Face of the Bank” at the Redstone Office. Given the Concierge’s significant customer interaction, this person must have a passion for amazing customer service. Displaying a great attitude every day is also a must. The Concierge contributes to the success of 1st Security Bank by knowing everyone in the Bank and each person’s job function, communicating regularly with both internal and external customers and providing visitors and callers a “Wow” experience.

The Concierge will direct current and new customers to the person that can provide the best service for their request either in person or on the phone. The Concierge actively demonstrates the Bank’s commitment to WOW our customers and each other and provides thorough, accurate and timely disposition of requests, ensuring exceptional customer service. In addition, the Concierge responds to queries by phone, email and written correspondence.

The Concierge also provides administrative support to the Executive and Senior Management Team as requested.

• Serves as first point of contact for all visitors to the Redstone Office. Greets guests with a smile, attends to their needs and directs guests to the destination that best meets their needs.
• Answers, screens and directs/redirects calls to the appropriate party.
• Responds to inquiries about the Bank; supplies information to the general public, clients, and customers.
• Maintains knowledge of Bank employees, products, and services to ensure proper disposition of calls.
• Provides support to the Commercial Lending, and Loan Warehouse departments.
• Performs back‑up administrative and clerical support duties for Executive and Senior Managers, including drafting correspondence, managing calendars and scheduling appointments.
• Receives and disburses mail and deliveries.
• Ensures knowledge of staff movements in and out of organization.
• Manages communication channels, including conference calls that allow both internal and external customers to work effectively.
• Support a smooth workplace by keeping office supplies organized, stocked, and maintained at appropriate levels.
• Maintain a welcoming environment by keeping shared office and breakroom areas clean, stocked, and orderly.
• Performs other duties as assigned.

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long‑term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

• Relationship Driven
  -we strive to “WOW” (surprise, excite and delight) each other and our customers.
• Ethical
  -fair, honest and act with integrity.
• Lead by Example
  -maintain a positive attitude, show respect for others, and have some fun!
• Accountable
  - we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player
  - dependable, enthusiastic contributor to team success and to the greater good of the bank.
• Embrace Dreams
  - we encourage each other to reach for our dreams.
• Diversity
  - we celebrate diversity and support equality for all.
• Community Oriented
  - we actively support our communities and the Bank's CRA initiatives.
• Open and Honest Communication
  - always professional, responsive, and timely.

• Great attitude
• Passion for providing extraordinary customer service
• High School Diploma required
• College education a plus
• 3-5 years of customer service experience.
• Excellent verbal, written and interpersonal…