Account Relationship Sales Specialist

Overview

Who We Are Mindful Support Services is a mental health organization dedicated to improving access to quality care by supporting independent therapy and psychiatric private practices. For over 14 years, we’ve provided administrative, operational, and business solutions to simplify credentialing, marketing, billing, and patient management for over 2,300 providers serving more than 32,000 patients weekly across 19 locations and via Telehealth.

We are guided by the principles of respect, authenticity, collaboration, and perseverance
, and we instill these values into everything we do — from our provider partnerships to our internal team culture.

Position Summary

The Account Relationship Sales Specialist
, known internally as Onboarding Specialist is the main point of contact for new clinicians signing on to Mindful Support Services. This role is central to ensuring a smooth, professional, and encouraging start for each provider as they transition into private practice partnership with us.

The Onboarding Specialist leads providers through each stage of the onboarding process — from starting a business, marketing themselves, to initial contract signing to practice readiness. This includes collecting and managing documentation, coaching and providing constructive feedback, establishing practice logistics, and helping providers feel confident and connected as they launch their practice.

This position requires a balance of organization, empathy, and drive. The ideal candidate enjoys building relationships, managing details, and motivating others to reach shared sales goals.

Provider Experience & Engagement

• Build authentic relationships that support long-term provider success.
• Motivate and educate providers on early-stage private practice management fundamentals.
• Identify disengaged or stalled providers and recommend re-engagement strategies.
• Collect feedback to improve onboarding processes and provider satisfaction.
• Highlight community events, trainings, and consultation opportunities to foster engagement.

Provider Onboarding

• Serve as the primary point of contact for new providers during onboarding.
• Lead daily virtual and in-person meetings with providers across the full onboarding lifecycle, from recruitment through business development and practice management guidance.
• Coordinate warm handoffs from Provider Engagement Specialists and initiate onboarding communications.
• Set realistic timelines and goals for provider readiness and track progress toward completion.
• Guide providers through credentialing, compliance, and business documentation requirements.
• Schedule and facilitate onboarding meetings, training sessions, and supervision coordination for associates.
• Establish early practice logistics such as scheduling, telehealth setup, and ramp-up planning.
• Maintain detailed documentation of provider interactions and progress in the CRM system.

Collaboration & Reporting

• Partner with internal teams — including Direct Managers, Operations, Credentialing, and Client Services — to ensure a seamless onboarding experience.
• Audit cohort progress and provide regular reports to management on milestones and bottlenecks.
• Support continuous process improvement by identifying areas for efficiency and innovation.

• Bachelor’s degree in business, Human Resources, Psychology, or related field (preferred).
• 2+ years of experience in onboarding, HR, client success, or account management roles.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Excellent written and verbal communication with a customer-focused mindset.
• Comfortable working toward performance metrics and deadlines in a fast-paced environment.
• Proficiency with CRM systems, Microsoft Office Suite (Word, Excel, Power BI), and related tools.
• Experience in healthcare, mental health, or high-touch service industries preferred
  .
• Candidates with backgrounds in hospitality or client relationship management are encouraged to apply.

• Welcomes constructive mentorship and coaching, as well as actively applies it to daily work. Demonstrates a growth mindset by seeking opportunities to learn, adapt, and…