Sr. Machine Learning Engineer, GAI Search Relevance

Sr. Machine Learning Engineer, GAI Search Relevance

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We are looking for a search relevance engineer to work with a team to improve a search‑based question‑answering platform. At Moveworks, we build search technology to answer enterprise users’ tech questions instantly by combining modern information retrieval methodology with the latest advancements in natural language understanding. Our core Search product value is achieved through accurately retrieving, matching, and ranking text snippets extracted from heterogeneous knowledge sources as direct answers to users’ requests.

You will play a critical role in boosting answer quality by addressing challenges such as lexical gap, semantic text understanding, and data sparsity. We’re building a team that indexes on moving fast, solves challenging product/engineering problems, and provides value to our customers. To be successful, you’ll partner with product, user experience, customer success, and other engineering teams to identify, define, and build elegant solutions.

• Craft new ranking features and optimize existing ones to enhance relevance metrics
• Develop an algorithm framework to support diversified ranking features
• Design platform and tooling to enable parallel ranking experiments
• Develop metrics to evaluate ranking performance

• First‑hand experience in traditional information retrieval techniques or machine‑learning‑based ranking models
• Capability to derive insights from query‑log analysis and identify areas of improvement for search quality
• Background in text processing, information retrieval, natural language understanding, or machine learning

• Experience in Golang
• Our compensation package includes a market‑competitive salary, equity for all full‑time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

• Moveworks is proud to be an equal‑opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. For developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow.

It’s all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, can handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them in seconds.

Founded in 2016, Moveworks has raised $315 million in funding and eclipsed $100 million in ARR in 2024 thanks to our award‑winning product and team. Along the way, we’ve earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America’s Most Loved Workplaces according to Newsweek.

Today, Moveworks has over 500 employees in six offices worldwide, and is backed by some of the world’s most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Over 350 leading organizations such as Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation.

Come join one of the most innovative teams on the planet!