Assistant Manager

Job Summary

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight because quality care helps us see the joy in life. Learning from the best makes us all better, and continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. That’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees worldwide in driving the transformation of the eyewear and eyecare industry.

Requisition : 919243
Store #: 003016 Lens Crafters
Position: Full‑time

The Assistant Manager acts as a leader in the absence of or in support of the Store Manager and behaves as a business owner within the marketplace and Lens Crafters organization. The Assistant Manager represents Lens Crafters as the premier destination for all vision needs within the community and delivers key performance metrics.

• Delivers quality & improvement to exceed all key performance indicators (KPIs).
• Comp Sales, % Sales to Plan;
  Conversion & Customer Count;
  Comp Growth;
  Increased Traffic;
  Store Operating Profitability;
  Continuity of Care, Exam Growth & Retention Goals;
  Net Promoter Score;
  Current year objectives.
• Strong understanding of retail business translating to positive sales and business results, and understanding the market & competitors.
• Supports store business plans to maximize sales & profit.
• Partners with store manager to lead & develop team.
• Delivers clear, constructive, timely feedback & partners with Store Manager on development.
• Executes visual directives & maintains store appearance.
• Maintains positive working relationship with doctors.
• Promotes team compliance to all policies.
• Performs administrative duties.
• Works a flexible schedule, including nights & weekends.

• High School graduate or equivalent.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Must have a strong command of the English language for all written correspondence & oral communication.
• Strong communicator & listener.
• Demonstrated high level of selling skills.
• Proven ability to problem solve.

• College degree or equivalent.
• Previous experience in a leadership position within retail & customer service industry.
• Knowledge of basic optics.
• Knowledge of current store merchandise.
• State licensure (if applicable) &/or ABO Certification in non‑licensed states.
• Brand Final Inspector Certification.
• Brand Quality, Fitting & Adjusting Program.

24.45 – 38.13 USD per hour. Pay is based on geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.