General Manager

Bon Appetit

Position Title:

General Manager

Salary: ,000

Other Forms of Compensation:

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes.

We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

Job Summary:

The Café General Manager is responsible for the overall success of hospitality operations within assigned café spaces and microkitchens located in a designated building. This role oversees front-of-house service, operational execution, and guest experience, while serving as a strategic counterpart to the Executive Chef, who leads culinary excellence. Both roles collaborate closely to ensure seamless integration of food and service.

The General Manager leads all non-culinary aspects of the café environment, including team management, service training, compliance, financial performance, and safety advocacy. This role acts as the hospitality ambassador for the space, setting and maintaining standards for service excellence, spontaneous hospitality, and regulatory compliance (e.g., food safety, allergen protocols).

Key responsibilities include managing labor and cost of goods (COGS), maintaining budget adherence, and driving operational efficiency. The General Manager is expected to balance strategic leadership with attention to daily operational details, ensuring both long-term vision and consistent execution are achieved.

This role requires a high level of cross-functional collaboration, strong leadership capabilities, and a deep commitment to creating exceptional guest experiences through proactive service and operational excellence.

Position Objectives

In the performance of their respective tasks and duties all employees are expected to conform to the following:

* Perform quality work within deadlines with or without direct supervision.

* Interact professionally with other employees, customers and suppliers.

* Work effectively as a team contributor on all assignments.

* Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Overall Management

* Teaches and adheres to Bon Appétit's philosophy, culture and commitment to quality food and service.

* Takes over the ownership of the kitchen.

* Has a Passion for food.

* Ensures all products and purchases meet Bon Appetit sustainability guidelines

* Has knowledge of and enforces the Client/Bon Appétit contractual agreement.

Strategic Leadership & Culture Building

* Serve as the face of Bon Appétit within the assigned building, representing the values of both Bon Appétit and the client organization.

* Build and sustain a culture of hospitality, inclusion, safety, and operational excellence across all café and microkitchen spaces.

* Collaborate with site managers and the Executive Chef to align food and service programming with client goals and workplace culture.

* Lead strategic initiatives that elevate the guest experience, drive innovation, and support sustainability.

* Advocate for safety and ensure the implementation of safety programming throughout all hospitality spaces.

Major Duties

Operational Oversight

* Oversee daily operations across cafés, microkitchens, and support event execution within the assigned building.

* Partner with the Executive Chef to ensure food programs meet Bon Appétit standards for quality, freshness, presentation, and cost-effectiveness.

* Maintain compliance with Health Department, OSHA, ADA, allergen protocols, and Bon Appétit safety standards.

* Own the successful launch and ongoing performance…