General Manager

Overview

Bon Appetit –

Position Title:

General Manager. Salary: ,000. Other forms of compensation: (as listed in the original) Our passion is food. We are committed to great food and outstanding service, with freedom to be creative and to shine within a contract food service model. We encourage staff growth, learning, and opportunities across a growing portfolio.

The Café General Manager is responsible for the overall success of hospitality operations within assigned café spaces and microkitchens located in a designated building. This role oversees front-of-house service, operational execution, and guest experience, serving as a strategic counterpart to the Executive Chef to ensure seamless integration of food and service. The General Manager leads non-culinary aspects of the café environment, including team management, service training, compliance, financial performance, and safety advocacy.

The role requires cross-functional collaboration, strong leadership, and a deep commitment to exceptional guest experiences through proactive service and operational excellence.

In the performance of their duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while communicating and coordinating with other employees and organizations.

• Teaches and adheres to Bon Appétit’s philosophy, culture, quality food, and service standards.
• Owns the kitchen and has a passion for food.
• Ensures all products and purchases meet Bon Appétit sustainability guidelines.
• Understands and enforces the Client/Bon Appétit contractual agreement.

• Serve as the face of Bon Appétit within the assigned building, representing both Bon Appétit and the client organization.
• Build and sustain a culture of hospitality, inclusion, safety, and operational excellence across all cafés and microkitchens.
• Collaborate with site managers and the Executive Chef to align food and service programming with client goals and workplace culture.
• Lead strategic initiatives that elevate guest experience, drive innovation, and support sustainability.
• Advocate for safety and implement safety programming throughout all hospitality spaces.

• Oversee daily operations across cafés, microkitchens, and supporting events within the assigned building.
• Partner with the Executive Chef to ensure programs meet Bon Appétit standards for quality, freshness, presentation, and cost-effectiveness.
• Maintain compliance with Health Department, OSHA, ADA, allergen protocols, and Bon Appétit safety standards.
• Drive successful launches and ongoing performance of new café openings and program expansions.
• Ensure daily operational details are executed with a strategic view toward long-term goals.
• Ensure all allergen signage in cafés and microkitchens is accurate, displayed, and compliant with regulatory and internal standards.
• Collaborate with the culinary team to verify ingredient disclosures and maintain up-to-date allergen labeling.

• Lead, mentor, and develop a team of managers and frontline staff across all hospitality spaces.
• Foster a collaborative, high-performance environment with clear goals, accountability, and service excellence.
• Conduct regular coaching, performance reviews, and succession planning.
• Train teams on spontaneous hospitality, service standards, and compliance protocols.
• Identify and nurture talent for future leadership roles.

• Manage labor, cost of goods (COGS), and other financial metrics for the building, ensuring alignment with budget targets.
• Partner with the Director of Operations to analyze financial reports and implement cost-optimization strategies.
• Monitor and respond to DPRs, variance reports, and operating statements.
• Ensure financial decisions support client vision and Bon Appétit standards.
• Collaborate with the purchasing team on vendor sourcing, contract negotiation, and pricing…