Senior Client Consulting Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

What a Senior Consulting Manager does at Visa:

We are currently looking for a Senior Manager to deliver consulting engagements for our clients in Japan, enabling portfolio growth and improved profitability across their payment businesses.

A Senior Consulting Manager is responsible for end to end delivery of most client engagements. Typically, this will involve interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The full range of responsibilities are detailed below:

• On a project-by-project basis:

• Draft client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities, drawing input from the client, local client relationship managers, and functional teams

• Oversee project setup including contracting documentation, stakeholder engagement, workplans, interview guides, client data requirements, and vendor statements of work (as applicable)

• Develop a fact base by undertaking client interviews and analyzing client documentation or processes

• Analyze Visa and client data to benchmark client performance vs. industry averages to identify performance gaps and improvement opportunities

• Collaborate with data science team to leverage advanced data analytics capabilities

• Collaborate with the hub team, broader global team, or other functional teams to obtain specific subject matter expertise as needed

• Identify solutions and recommendations that address client objectives and result in performance improvement, leveraging relevant VCA methodologies, frameworks, and global best practices

• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

• Support implementation of VCA recommendations or client initiatives, using project management and problem-solving frameworks

More generally:

• Identify and surface opportunities for client projects and submit for inclusion into account plans

• Create, develop and maintain analytical models and methodologies to contribute to standardized VCA offerings and IP creation

• Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practices

In most cases the Senior Consulting Manager will start as a generalist, aligning over time to a practice area of interest. Once aligned to a practice area, the Senior Consulting Manager will be responsible for prospecting and delivering projects from that practice area to clients and contribute to the global pool of set plays, knowledge and expertise.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

What you will need:

Having already accumulated a variety of experience, you…