IFM Transformation Director

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The IFM Transformation Director serves as the strategic second-in-command to the IFM Director while leading comprehensive transformation initiatives across our integrated facilities management portfolio. This role combines executive-level operational leadership with program management expertise to drive innovation, standardization, and performance excellence across all facilities services.

• Act as primary successor to the IFM Director, covering all major decision-making, stakeholder meetings, and operational oversight in their absence
• Manage delivery of facilities services to the regional portfolio in accordance with all agreed policies, procedures, and contract scope
• Develop and implement multi-year IFM strategy and annual management plans, ensuring alignment with corporate goals including sustainability and cost efficiency
• Serve as primary point of contact for clients, proactively developing relationships and ensuring exceptional service delivery
• Oversee large-scale IFM project budgets and manage vendor performance to agreed standards and contract compliance

• Lead end-to-end transformation initiatives including technology implementation, global operating procedure standardization, and new maintenance model rollouts
• Serve as executive sponsor for new site launches, expansions, and major facility renovations
• Establish and enforce global best practices, Standard Operating Procedures (SOPs), and playbooks for consistent service delivery
• Drive innovative programs and processes that reduce operating costs and increase productivity
• Execute comprehensive change management plans ensuring successful adoption of new processes and systems

• Define, track, and report on critical IFM KPIs including uptime/availability, MTTR, CSAT, maintenance backlog, and cost per square foot
• Establish IFM data and analytics function to identify performance gaps, predict maintenance needs, and measure ROI
• Audit and refine SLAs with internal stakeholders and external vendors
• Conduct portfolio audits to ensure data integrity across all systems
• Deliver portfolio management reports and variance analysis as required

• Achieve operational expenditure targets, manage budgets, and identify cost efficiencies and savings
• Lead annual budgeting and quarterly forecasting processes
• Develop and approve annual capital plans in collaboration with client representatives
• Proactively identify and manage operational, compliance, and financial risks across the property portfolio
• Ensure compliance within delegated financial and contractual authorities

• Lead, manage, and develop professional teams of management-level staff across geographically dispersed locations
• Provide excellent onboarding, training, and team building while supporting performance excellence
• Manage strategic relationships with Tier 1 IFM partners and key suppliers
• Lead vendor contract procurement activities and support account-wide sourcing events
• Coordinate engagement with cross-functional teams including security, capital projects, and specialized services

• Ensure compliance with all health, safety, environmental, and risk management policies
• Be accountable for delivery of moves, adds, changes, and small construction projects
• Support account-wide initiatives including compliance reviews, audits, and training programs
• Drive continuous improvement initiatives, benchmarking, and best practices implementation
• Maintain system reliability and improve consistency across the portfolio

• Bachelor's Degree in Business Administration, Property Management, Operations Management, or related field
• Minimum 8 years experience in facilities management, property management, or related field
• Minimum 5 years experience managing diverse, management-level teams
• Proven track record managing complex, cross-functional transformation projects

• Executive Presence:
  Ability to influence executive-level stakeholders and lead large, geographically dispersed teams
• IFM Expertise:
  Deep technical and operational knowledge of hard and soft services, maintenance, space management, and building technologies
• Program Management:
  Experience managing simultaneous complex transformations and portfolio-level…