Data Analyst

Who are we and why should you join us? Better Help is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever.

And we’re not stopping there – as the unmet need for mental health services continues to grow, Better Help is committed to being part of the solution.

As a Data Analyst at Better Help, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand.

At Better Help, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

You are a highly motivated and analytical individual who loves leading with data and insights. You thrive in a fast-paced and collaborative environment, where you can leverage your strong communication skills to effectively drive alignment across product leadership and support the key initiatives and questions from the team. We are looking for a collaborative partner that is interested in helping support business cases, critical projects and be proactive on their findings.

You are a strategic thinker who can anticipate future business needs and proactively scope solutions with a natural curiosity to explore complex problems.

• Lead high-impact analytics initiatives with internal teams to inform data-driven initiatives.
• Execute in-depth analysis of user behavior to identify growth opportunities and inform product optimization strategies.
• Influence direction through actionable insights and recommendations to key stakeholders based on statistical analysis and data interpretation.
• Develop and maintain advanced dashboards, reports, and visualizations to track and communicate critical key performance indicators (KPIs) and performance metrics.
• Work closely with engineering teams to ensure accurate data collection and instrumentation, providing guidance on tracking implementation and data integrity.
• Collaborate with the data engineering and data science teams to refine and enhance data infrastructure and architecture to support advanced analytics and reporting capabilities.
• Become an expert on Better Help data, product experience, and regulatory requirements.
• Build a unified understanding of how our data, customer experiences, and goals align.

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

• 2+ years of experience in data or product analytics as an Analyst, preferably in a high-velocity consumer facing product.
• Expert proficiency in SQL for data extraction and manipulation.
• Strong proficiency in data visualization tools such as Looker, to create compelling dashboards…