Design Research Lead, Quickbooks Platform

At Intuit, our mission is to power prosperity around the world. Quick Books is core to that mission, supporting millions of small businesses and accountants as they manage finances, stay compliant, and make confident decisions every day.

Intuit has a strong, centralized research capability within Marketing. As the Quick Books platform continues to scale in complexity and reach, there is a growing need for an embedded UX and Design Research practice within the Global Business Solutions Group (GBSG) - one that sits closer to product development and focuses on the quality, usability, and coherence of core platform experiences.

This role will establish and lead a new UX Research practice dedicated to the Quick Books platform within GBSG. The practice will focus on understanding end‑to‑end customer workflows, uncovering systemic usability and experience‑quality issues, and operationalizing research through shared heuristics, standards, and frameworks that product teams can rely on day to day.

The GBSG Design Research and Insights team partners closely with Product, Design, Engineering, and Data Science to ensure that platform decisions are grounded in deep customer understanding - not only at moments of discovery or launch, but continuously, as the product evolves.

You are an experienced Design Research leader who has built and matured embedded research practices in product organizations. You care deeply about experience quality and understand that usability, clarity, and trust are foundational to platform health - especially for customers managing real money and real businesses.

You bring strong empathy for small business owners and accountants, and you know how workflow friction, inconsistent patterns, and usability debt show up in customers’ daily lives. You are fluent across qualitative and quantitative UX research methods and skilled at translating insights into practical tools - heuristics, principles, scorecards, and evaluative frameworks - that help teams make better design decisions at scale.

You are comfortable navigating a matrixed environment with centralized Marketing research partners, and you are thoughtful about where embedded UX research provides unique value. You are collaborative, humble, and confident in your point of view, using evidence to influence decisions and challenge the status quo when needed.

• Establish and lead an embedded UX and Design Research practice within the Global Business Solutions Group (GBSG), complementing Intuit’s centralized Marketing research organization

• Build and manage a focused team of UX researchers, supporting their growth while increasing the visibility and impact of their work

• Define and operationalize experience quality for the Quick Books platform through usability heuristics, design standards, and shared evaluation frameworks

• Develop deep domain expertise in Quick Books workflows, bringing a strong UX perspective on usability, quality, and customer confidence into senior leadership conversations

• Partner closely with Product Management, Design, Engineering, and Data Science to ensure foundational research programs focus on the most critical and most repeated customer journeys

• Hold teams accountable for customer‑centered decisions informed by qualitative research, quantitative data, and behavioral insights

• Create durable UX research artifacts that enable consistent, high‑quality experiences across the platform

• Align closely with central research partners to share insights, reduce duplication, and ensure learnings travel across the organization

Partner with other UX research leaders to ensure research capacity is applied to the most impactful work across the Quick Books ecosystem.

• 2+ years of experience directly managing, coaching, and developing UX or Design Researchers

• 6+ years of experience conducting mixed-methods UX research in a product or technology environment

• Demonstrated experience operationalizing UX research through heuristics, standards, or experience quality frameworks

• Comfort operating in ambiguity and navigating matrixed organizations with centralized and embedded research teams

• Clear examples of…