Senior Outbound Product Manager - Enterprise Search Integrations

Senior Staff Outbound Product Manager - Enterprise Search Integrations

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Required in Office

Service Now is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

At Moveworks, we’re building the most advanced enterprise AI platform in the world — combining generative LLMs, agentic reasoning, enterprise search, and natural conversation into one cohesive product experience. Moveworks Enterprise Search helps employees find answers and content across the tools where work happens. A major driver of customer value is the breadth, depth, and reliability of our content integrations—connectors to the systems that store the content that users depend on every day (docs, tickets, chats, wikis, storage, CRM, etc.),

with strong governance and permissions fidelity.

As a Sr. Staff Product Manager, you will be responsible for the market success of our content integrations portfolio: shaping the narrative, ensuring deployments are repeatable, enabling the field, partnering with ecosystem vendors, and driving adoption and growth.

• Develop deep customer and market understanding: segment needs, competitive landscape, and the real-world constraints of deploying integrations in large enterprises (security, governance, admin workflows, change management).
• Help with defining and testing “GA readiness” for integrations: packaging, documentation, deployment guides, support escalation paths, and operational playbooks.
• Lead adoption efforts for new connectors and major integration capabilities, including announcements, release notes, demo assets, and internal enablement.
• Lead early access programs to gather feedback and validate new product capabilities.
• Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams.
• Enable Sales/SE/CS/Support with talk tracks, discovery questions, ROI narratives, competitive objections, implementation checklists, and troubleshooting guides.
• Define and drive adoption and success metrics for integrations.
• Bring field insights into product planning: translate voice-of-customer and deployment learnings into prioritized requirements and crisp acceptance criteria for inbound PMs.
• Manage community engagement and create content that drives interest and success.

• 10+ years in Product Management, Product Marketing, Solutions, or a hybrid PM/PMM role—ideally with enterprise SaaS and platform/integration products.
• Demonstrated experience shipping and scaling integrations/connectors, platform ecosystems, or developer/admin-facing features.
• Strong understanding of enterprise deployment realities: SSO/OAuth/SAML, permissions and ACLs, data governance, security reviews, compliance, and admin UX.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Ability to craft crisp narratives and practical enablement: you can write the pitch, build the deck, and equip teams to win.
• Comfort working cross-functionally with Sales, SE, CS, Support, Marketing, Partnerships, and Security/Legal.
• Analytical approach to adoption: you define metrics, instrument success, and make data-informed recommendations.
• Excellent written and verbal communication; ability to simplify complexity without losing technical truth.
• Strong sense of…