Hardware Support Technician II

* Participates with inventory and asset management including receipt and disposition of hardware
* Documents all defects of pre-mass production hardware and/or software
* Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
* Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ’s, etc.)
* Conducts servo flashing, firmware upgrade, flashing unsigned images
* Resolves support tickets on device issues
* Provides technical support during events (travel often required)
* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
* High school diploma or general education degree (GED) 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
* IT savvy and interested in new technologies
* Knowledgeable about inventory, and comfortable in an IT inventory environment
* Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
* Excellent communicator in both written and verbal English
* Ability to work in a team
* Ability to excel in a fast paced work environment.
* Ability to learn new things and adapt to a changing environment quickly
* Strong organization skills, and able to identify the steps to be taken to achieve objectives
* Data experience
* Excel experience
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
* Employment in the fast-growing IT space providing you with a variety of career options
* Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
* Introduction to new ways of working and awesome technologies
* Career paths to help you establish where you want to go
* Focus on internal promotion and internal mobility - we love to build teams from within
* Free 24/7 accessible Professional Development through Linked In Learning and other online courses to give you opportunities to upskill at your own pace
* Education Assistance
* Dedicated management to provide you with on point leadership and care
* Numerous on the job perks
* Market competitive compensation and insurance, health and wellness benefits
* * Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.*
* * Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
* Dental provided through UHC
* Nationwide Vision provided by UHC
* Flexible Spending Account for Health & Dependent Care
* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
* Corporate Wellness Program provided by Goomi Group
* Employee Assistance Program
* Wellness Days  401k Plan
* Basic and Supplemental Life Insurance
* Short Term & Long Term Disability
* Critical Illness, Critical Hospital, and Voluntary Accident Insurance
* Tuition Reimbursement (available 6 months after start date, capped)
* Paid Time Off (accrued and prorated, maximum of 120 hours annually)
* Paid Holidays
* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
#J-18808-Ljbffr