Sr. Salesforce and Certinia PSA Administrator
Listed on 2026-01-25
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IT/Tech
Cloud Computing, IT Consultant, IT Support, IT Business Analyst
Sr. Salesforce and Certinia PSA Administrator
United States, California, Mountain View
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.
By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud‑based solutions for search, security, and observability help organizations deliver on the promise of AI.
The Role:
We're always on the search for outstanding people. The IT CRM Team consists of professionals who have a real passion for what they do and are masters at their craft. We reflect the larger company philosophy - to tackle data and process challenges - but focus internally on the systems we build and the internal partners we support. Agile in our processes, we strive to push the boundaries of our best‑of‑breed platforms to build a world‑class systems operation.
Our team thinks smart, strategic, and scalable, and will push you to do the same.
We are looking to hire a Senior Salesforce Administrator with deep expertise in Professional Services Automation (PSA - Certinia) to join our team. As our organization grows, our Salesforce and PSA environments continue to scale with it. We want an exceptional administrator who can partner with business stakeholders to design, configure, and optimize solutions that drive operational efficiency and business success.
You will not be sitting in the corner running reports – you will be working collaboratively with our business partners and the rest of our Business Systems team to deliver solutions that:
- Make a measurable impact
- Enable us to scale operations in line with our growth
- Reflect a solid understanding of business processes and the optimal technical configuration
- Design, configure, and maintain secure, scalable Salesforce and PSA (Certinia) solutions.
- Manage user setup, profiles, roles, permissions, and security settings.
- Create and maintain custom objects, fields, page layouts, record types, and validation rules.
- Build and optimize workflows, process builder flows, and Lightning Flow automations.
- Partner with business system analysts to gather requirements and translate them into effective configurations.
- Maintain and enhance PSA (Certinia) modules including project management, resource planning, billing, and revenue recognition.
- Develop and maintain reports to support business decision‑making.
- Monitor system performance, troubleshoot issues, and provide timely support to end users.
- Collaborate on solution design documentation and participate in cross‑functional review sessions.
- Ensure data integrity through regular audits, and data quality initiatives.
- 5+ years of hands‑on Salesforce administration experience, including configuration, automation, and reporting.
- Strong expertise in PSA (Certinia) administration, including project setup, resource management, time tracking, billing, and revenue processes.
- Proficiency with Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
- Deep understanding of Salesforce architecture, security model, and out‑of‑the‑box automation tools.
- Ability to design scalable, user‑friendly solutions without over‑engineering.
- Excellent communication skills to translate business needs into technical configurations.
- Experience working in Agile environments with sprint‑based delivery.
- Certinia PSA System Administrator Certification or equivalent preferred.
- Certinia PSA Consultant Certification and/or Certinia PSA Specialist Certification highly desirable.
- Salesforce Administrator Certification (Advanced Admin preferred)
- Salesforce Platform App Builder Certification
- Salesforce CPQ Administrator
- Certinia PSA System Administrator Certification
- Certinia PSA Consultant Certification
- Certinia PSA Specialist Certification
- Experience with reporting and analytics tools
- Familiarity with…
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