Sr. Technical Writer

Overview

Plans, researches, develops, creates, writes, edits, and produces a new product’s operational, instructional, maintenance, and developer documentation set for paper, multimedia, or web-based publication. Takes a leadership role to conduct interviews with various users and technical staff to gather data for creating the product documentation. Researches and translates technical information into whitepapers, manuals and/or web-based targets for non-technical and technical audiences.

May document engineering processes and specifications, as well as create illustrations which demonstrate product concepts. Recommends formats responsive to technical and customer requirements. Produces product documentation that conform to the company technical publications quality assurance standards.

Job Title:

Sr. Technical Writer
Location :
Mountain View, CA
Duration: 6 Months

• Responsible, under minimal supervision, for developing publications for customer support functions for wireless communication infrastructure software
• Assist in the technical writing requirements of network planning, site planning, software installation and development, commissioning, operation, administration, maintenance, and troubleshooting
• Produce publications to include procedural manuals and E‑SDK API reference guides for users, ISV and MDM partners, and app developer audiences
• Apply established authoring standards; plan, research, write, and produce product documentation for mobile, client‑server, and E‑SDK app developers
• Research products through engineering documentation, personal interviews, and hands‑on experience
• Own the documentation deliverables and “wear the skin” of the associated audience role for each document
• Explain product features quickly to various team members
• Create new conceptual and task‑oriented publications for specific target audiences using standard formats
• Collaborate with the product team to develop user stories, value propositions, and content strategy for product documentation
• Manage the review and editing of new publications
• Track and report progress of product publication development
• Apply advanced technical knowledge of departmental principles and procedures
• Perform work within company and regulatory guidelines
• Collaborate with other Technical Publication team members

• Bachelor’s degree in engineering or computer science with 10‑15 years of technical publications experience preferred
• Experience in enterprise mobility technology and products such as Enterprise Mobility Management (EMM), Mobile Device Management (MDM), Enterprise enhancements for Android, and Android mobile OS
• Prior experience in creating product API documentation with PC‑based documentation tools, PRDs, engineering specs, and/or other technical product specifications preferred
• Demonstrated ability to write documentation that is clear, concise, consistent, and accurate
• Ability to visualize, illustrate, and explain complex concepts
• Tech savvy with an understanding of new media and mobile device security technologies
• Ability to prioritize tasks and ensure high quality in a dynamic environment
• Experience with Wikis, Perforce, JIRA, Java, and Javadocs
• Prior experience conducting engineering/technical research preferred
• Familiarity with single‑source publication development methods preferred
• Prior telecommunications and mobile industry experience preferred
• Proficient in MS Office products including Excel, Word and Power Point
• Expertise in desktop publishing software (Mad Cap Flare, Frame Maker, Visio, Adobe Illustrator, Adobe InDesign)
• Experience with topic‑based writing a plus
• Experience with web content publishing and tools (Adobe Suite) a plus
• Experience with SharePoint and alternative wiki tools

• Bachelor’s degree in engineering or computer science with 10‑15 years of technical publications experience preferred

All your information will be kept confidential according to EEO guidelines.