ServiceNow ITSM Solutions Arch

Position: ServiceNow ITSM Solutions Arch*

We Are:

Navisite, part of Accenture, has evolved to become a trusted digital transformation partner for growing and established global brands. We provide global capabilities, customer‑centric solutions, and flexible approaches that are specifically rightsized for the needs of mid‑market and small enterprise customers. This team specializes in digital transformation and managed services with deep expertise in cloud, infrastructure and application services dedicated to assisting clients in building a strong digital core.

With experience across multiple cloud providers, enterprise applications and digital technologies, Navisite serves clients in the health and industrial, life sciences, technology, consumer goods and retail industries. Given their customer‑centric solutions and flexible approaches, this team is adept at scaling our services for clients seeking to modernize and build more agile, resilient, and scalable businesses. The Navisite team of more than 1,400 members globally joined Accenture in January 2024.

As part of Accenture, you will be working with an ambitious, collaborative team more empowered than ever to help customers modernize their IT for the AI era.

You Are:

An Enterprise Solution Architect with deep experience engaging prospective customers across Enterprise IT Systems, particularly in environments where Application Managed Services and Professional Services are core to the client’s operating model.

You bring strong presales instincts, the ability to translate complex enterprise technology landscapes into value‑focused solutions, and the confidence to partner with senior stakeholders to shape modern IT service delivery outcomes.

Your background includes exposure to Service Now or comparable enterprise platforms, strong architectural thinking, and the ability to guide clients through solution options, delivery models, and implementation approaches. You are comfortable working both independently and collaboratively, advising on best practices while co‑creating solutions directly with clients.

The Work:

The primary responsibility of this role is to act as a value architect across a broad portfolio of opportunities—ranging from small solutioning efforts to large, multi‑tower transformation programs—for Enterprise IT Managed Services and Professional Services offerings.

Lead Pre‑Sales Architecture & Solutioning

• Lead the design, development, and implementation scope of Service Now solutions during the presales cycle.

• Define solution components for enterprise IT operations, workflows, platform architecture, integrations, security, and ongoing run operations.

• Shape value propositions tied to automation, service maturity, operational excellence, and cost optimization.

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Represent the Solution to Senior Stakeholders

• Serve as the primary architectural voice in discussions with Operating Group leadership, sales executives, senior client buyers, and functional owners.

• Communicate solution value, rationale, alternatives, and trade‑offs in a clear, compelling narrative aligned to business outcomes.

Drive Technology Delivery Sign‑Off & Governance

• Secure Technology Delivery approval by aligning solution scope, risks, assumptions, delivery models, and financials with Operating Group leadership.

• Ensure the solution reflects industry standards, client objectives, budget constraints, and contractual risk boundaries.

Collaborate Across Sales, SMEs, and Delivery

• Partner with sales teams, Solution Architects, and Subject Matter Experts throughout the sales cycle.

• Act as a bridge between presales and delivery organizations to validate feasibility, delivery model fit, and operational readiness.

Ensure Standards & Compliance

• Promote consistent, standards‑based solutioning by coordinating with Legal, Commercial, and Corporate Development Transaction Services.

• Where required, contribute input or take accountability forája contractual terms and conditions.

Support Delivery Alignment & Deal Stabilization

• Work with Technology leadership to identify appropriate delivery Points of Contact.

• Lead early stabilization efforts on newly closed deals when appropriate to ensure smooth transition from sales to delivery.

Travel may range from 0% to 100% depending on deal stage, client discussions, and business need.

Here’s what you need:

• Minimum 8 years in a technology environment with strong focus on outsourcing, managed services, and/or systems integration models.

• Minimum 5 years in solution planning, deal shaping, or presales architecture roles.

• Minimum 5 years of technical experience in Enterprise IT systems—ideally including Service Now, platform administration, integrations, workflow design, or operational architecture.

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