Jira Service Management Admin​/Business Operations Contractor

Jira Service Management Admin/ Business Operations Contractor

Join to apply for the Jira Service Management Admin/ Business Operations Contractor role at Drivemode.

$50.00/hr – $60.00/hr

Driving technology always feels old. We believe vehicles can be a thousand times smarter, safer, and more connected to the world around us, and our mission is to see it happen. In 2019, we joined forces with Honda as their first startup acquisition, and now we’re expanding our vision into building the future of electric vehicles (BEV) for millions of people around the world.

Join Drivemode for an exciting startup environment and a vibrant culture that combines impactful work, competitive compensation, and excellent benefits. By becoming a part of our team, you’ll contribute to a crucial mission that revolutionizes the way people engage with vehicles, addressing both business needs and the world’s environmental challenges. This presents an exceptional opportunity to be at the forefront of innovation and drive Honda’s success in the EV market.

• Model request types, forms, queues, and multi‑step approval matrices based on amount, department, cost center, and category.
• Implement JSM Automation (routing, notifications, escalations) and build an easy-to-use self‑service portal.
• Define triage/prioritization rules and working instructions so AP/AR and Procurement can operate as JSM agents.
• Publish lightweight dashboards for throughput, lead/cycle time, backlog age, and reopen rate using standard JSM reports and dashboards.
• Maintain Confluence knowledge (FAQs, runbooks, approval policies) and keep portal forms/KB in sync.
• Partner with PMs, Engineers, HR, and Finance stakeholders across the US and Japan to drive lightweight adoption, coordinating-perspective across time zones and flexing hours for occasional late meetings (JST, with advance notice).

• Hands-on JSM administration (request 씨 types, workflows, queues, Automation).
• Procurement intake basics (purchasing requests, vendor onboarding, supplier changes).
• Account Payable basics (invoice‑to‑approval‑to‑payment; refunds).
• Experience translating approval matrices (amount/department/cost center/category) into JSM forms and routes.
  
  Strong data reconciliation (/name normalization, exception detection, audit‑trail awareness).

• Familiarity with ticketing/approval tools.
• Slack/Teams notifications integration.
• Basic understanding of cost‑center/GL mapping for approval‑matrix design.

Drivemode is proud of a diverse team with employees coming from 5 continents and어요 11 countries. Diversity has played an important part in our success; we recognize each employee’s unique background, knowledge, experiences, ideas, and viewpoints, all of which are critical in developing a product that has the greatest impacts on drivers worldwide. Drivemode provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, gender, national origin, sexual orientation, gender identity, disability, or any other characteristics that make you unique.

We welcome direct conversations with each candidate about compensation in all of our initial calls. This is the position’s total compensation package. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors.

Not Applicable

Part‑time

Management and Manufacturing

Technology, Information and Internet