Senior Director, Consulting and Analytics Expert Team Lead

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

What a Senior Director, Visa Consulting and Analytics Expert Team Lead does at Visa:

As a Senior Director, you will be responsible for designing and building the VCA Japan Expert Team of payments specialists in order to deliver high-quality consulting engagements to Visa’s clients in Japan. The team that you build will work alongside generalist payment consultants and data scientists to provide deep industry expertise and in turn drive measurable impact to clients’ and Visa’s business performance.

Key responsibilities include:

• Build and manage a large team comprised of consultants and industry experts specialized in six different payment practices – digital, risk, portfolio optimization, AI, commercial payments, and acquiring
• Lead the portfolio optimization practice in the interim to support clients in product and value proposition design, acquisition, cross-sell, customer segmentation, campaign management, targeted marketing, retention, and credit risk management / underwriting optimization.
• Lead each team to develop practice-specific set-plays (packaged consulting offerings) and to customize existing set-plays to the Japan market needs
• Establish an intellectual property (IP) repository on topics by capitalizing on learnings from consulting engagements and by closely liaising with other regions’ expert teams
• Continuously build knowledge, surfacing new insights and producing thought-leadership pieces that contribute to each practice’s development
• Proactively engage in client discussions to establish VCA as a trusted advisor and thought leader and to generate incremental demand for services in each practice
• Manage team performance, taking joint responsibility along with client-aligned teams for meeting key metrics such as project revenues, client satisfaction, and project impact
• Collaborate with the data science team to leverage advanced data analytics capabilities

Why this is important to Visa

VCA’s services allow our clients to boost their business performance by leveraging Visa’s expansive market insights and data. This in turn drives Visa’s business, creating a win‑win relationship where both client and Visa’s incentives are aligned to grow the business. This dynamic combined with the long‑term relationship we have with clients enables a deeper level of engagement and impact compared to traditional consulting firms.

VCA projects also help drive Visa Japan’s strategic initiatives and accelerate Japan’s transformation to a cashless society.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

What you will need: Having already accumulated a variety of experience in consulting and financial services, you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity…