Principal Product Manager - Ecommerce

Principal Product Manager - Ecommerce

Gen Digital is the global leader in digital safety. More than 5 billion people are online – banking, learning, shopping and connecting. Our mission is to Power Digital Freedom – guarding online wellness to enable rich, full and safe digital lives. Gen blocks more than 14B threats a year, yet cyber criminals are getting more creative every day – leveraging LLMs, deepfakes, and targeting our identities.

Our family of brands:
Norton, Life Lock, Avast, Avira, AVG, CCleaner and Reputation defender protect over 500 million people worldwide.

Ecommerce at Gen is the front-door – where people learn about cyber safety, how we can help them, then choose and purchase our products and services. The Ecommerce team at Gen is responsible for the overall browse, discover, purchase and retention customer experience across our brands globally. This is a multi-billion dollar, global, multi-site, multi-brand experience.

San Jose, CA

Base salary $165,000 - $190,000

Additional compensation includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off.

• Identify opportunities to improve the ecommerce shopping experience, contributing to and improving the overall Browse & Discover product strategy
• Partner with marketing, design and engineering to develop new and improve existing ecommerce features
• Drive experiments and a learning agenda, contributing to revenue growth via a more engaging and higher converting site
• Integrate effectively with traffic generation channels – including paid search, social and SEO
• Effectively leverage AI – in how you efficiently manage your product and in bringing AI-driven experiences into the product

As a Principal Product Manager in Ecommerce you will drive that evolution – improving the shoppability, clarity, and ease of our ecommerce browse and discover experience.

• An exceptional product manager, with a track record of driving measurable outcomes, developing new features and evolving shopping experiences
• You have rigorously prioritized possible enhancements, selecting those that will have the biggest impact to customer engagement and conversion; strong business acumen & quantitative skills guide your decision making
• You have significant ecommerce experience – having built features that contributed to a scaled ($100M+) site
• You find ways to connect with the customer – research, usability, data analysis and being a customer yourself – and you bring the customer perspective to your product
• You model collaboration and partnership – especially with your UX and engineering partners

This role follows a hybrid model (3 days/week in office) – so we can get the best of both worlds. Creative in-person collaboration with the flexibility both to focus and manage your personal life.

Gen is proud to be an equal‑opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.