Principal Product Manager - Credentials

is seeking a Principal Product Manager to lead the strategy and execution of our Credentials platform. The Credentials team is responsible for the digitization of foundational identity trust artifacts - legal IDs, professional licenses, healthcare records, financial proofs, and travel documents.

As a Principal PM, you’ll work closely with our apps teams to establish a framework for how credentials are represented and governed at , balancing compliance (e.g., NIST 800-63-4, HIPAA, PCI, TSA/DHS), developer experience, customer requirements, and member usability.

Responsibilities:

• Product Leadership:
  Define and own the vision and roadmap for Credentials as a first-class Platform resource.
• Credential Lifecycle:
  Establish and enforce standards for credential creation, validation refresh, expiration, revocation, and recovery.
• Trust Chain Integration:
  Ensure credentials integrate cleanly with identifiers, categories, and profiles to create an auditable, policy-driven trust chain.
• Compliance & Standards:
  Align credential models with regulatory standards (HIPAA, PCI, TSA/DHS) and industry frameworks (W3C Verifiable Credentials, ISO, ICAO).
• Cross-Team
  
  Collaboration:
  
  Partner with Platform Graph teams to ensure identifiers and profiles map cleanly into credential issuance; partner with Apps teams to ensure credential consumption aligns with vertical needs.
• Ecosystem & Partnerships:
  Collaborate with authoritative issuers and validation providers (e.g., SSA, AAMVA, CMS, banks, airlines) to ensure authoritative integrations and interoperability.
• Analytics & Feedback:
  Define KPIs for credential accuracy, coverage, and freshness; instrument systems for continuous monitoring; build feedback loops with internal and external stakeholders.
• Evangelism:
  Represent ’s credential strategy to partners, customers, and standards bodies.

Qualifications:

• 7+ years of product management experience, with significant depth in identity, credentials, trust frameworks, or regulated industries.
• Proven success owning credential or identity-related products at scale.
• Deep understanding of credential standards (W3C VC, ISO 18013-5, ICAO Doc 9303) and regulatory regimes (HIPAA, PCI DSS, TSA/DHS, NIST 800-63-4).
• Strong technical background; ability to partner closely with engineers on credential models, APIs, and verification pipelines.
• Exceptional communication and stakeholder management skills; experience working across multiple product and engineering teams.
• Leadership without authority: demonstrated ability to influence platform direction across multiple domains.

Key Success Metrics:

• Credential Coverage: #/% of supported credential classes (legal, professional, healthcare, financial, travel).
• Freshness & Accuracy:
  Frequency and success rate of credential validation refreshes.
• Compliance:
  Zero major audit/compliance failures tied to credential handling.
• Adoption:
  Credential usage across Wallet, Super App, and partner integrations.
• Developer & Member
  
  Experience:
  
  NPS/CSAT for credential APIs and user-facing flows.

is committed to “No Identity Left Behind” to enable all people to have a secure digital identity.  maintains a work environment free from discrimination, where employees are treated with dignity and respect.