EAP Crisis Response & Care Coordinator; Temp

EAP Crisis Response & Care Coordinator (Temp)

The University of Alabama at Birmingham (UAB) is seeking an EAP Crisis Response & Care Coordinator temp to serve as the primary on‑call crisis counselor during regular business hours. Responsibilities include crisis counseling, emergency support, risk assessments, critical incident support and coordination of care, facilitation of emergency psychiatric referrals, daily intakes, group counseling support, after‑hours on‑call rotation, and other duties as assigned.

• Provide crisis assessment, intervention and support to employees and immediate household members.
• Answer emergency and urgent phone calls from supervisors, department managers and individuals seeking immediate assistance, and determine next steps and/or intervention.
• Make decisions with the EACC director and/or clinical coordinator regarding access to counseling and referral to appropriate community resources based on the client’s presenting issues.
• Work with supervisors and educate them on the appropriate pathways of emergency support for employees with suicidal ideations, including the Psychiatric Evaluation Intake Form.
• Maintain accurate and timely clinical documentation in accordance with department policies, ethical standards and applicable laws and regulations.
• Stay current with best practices in crisis intervention, care coordination and support through continuing education and professional development.
• Provide on‑call after‑hours rotation coverage.
• Perform other duties as assigned.

Master’s degree in clinical mental health counseling, marriage and family therapy, social work or another related human services field required and three (3) years of related experience required handling mental health emergencies, crisis intervention and/or critical incidents.

Currently licensed as a Licensed Professional Counselor (LPC) by the Alabama Board of Examiners in Counseling (ABEC), Licensed Marriage and Family Therapist (LMFT) or another current related license at master's level or higher required. Certified Employee Assistance Professional (CEAP) and/or National Certified Counselor (NCC) by the National Board for Certified Counselors preferred. Must obtain certification as a Board Certified - Tele‑Mental Health Provider (BC‑TMH) within two (2) years of starting employment.

All Life Coaches must possess the Board‑Certified Coach (BCC) credential or an equivalent certification accepted by the International Coaching Federation.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran’s status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB’s Assistant Vice President and Senior Title IX Coordinator.

The Title IX notice of nondiscrimination is located /titleix.